Field Services Support Specialist - 4-Day Week + Remote Day

RaceTrac, Inc.; Atlanta (GA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

One remote workday per week

Job summary

RaceTrac, Inc. is seeking a Field Services Support Specialist to be the first point of contact for facilities maintenance and operational support across the organization.

You will evaluate incoming work orders, troubleshoot remotely, determine resolutions, and coordinate service dispatch when needed. You will manage a high volume of requests, create and route work orders, prioritize emergencies, and escalate complex issues to keep operations running smoothly.

Qualifications

• Minimum 1 year of experience in a customer service, call center, facilities support, or related environment.
• Strong written and verbal communication skills to interact with store personnel, vendors, and internal partners.
• Ability to work a flexible schedule, including support for a 24/7 operation as needed.
• Working knowledge of Microsoft Office applications (Excel, Outlook, Teams).
• Experience with work order systems (e.g., ServiceChannel) preferred.

Responsibilities

• Serve as a primary point of contact for store personnel, providing real-time facilities maintenance support and exceptional customer service.
• Manage a high volume of maintenance requests, troubleshoot when applicable, and coordinate initial response actions to meet SLAs.
• Create and route work orders based on procedures, prioritizing emergencies and time-sensitive issues.
• Escalate urgent or complex issues to minimize disruptions and ensure business continuity.

Skills

Customer service

Communication skills

Prioritization

Problem-solving

Attention to detail

Multi-tasking

Vendors coordination

Remote coordination

Tools

ServiceChannel

MS Office

Excel

Outlook

Teams

Job description

RaceTrac, Inc. is seeking a Field Services Support Specialist to be the first point of contact for facilities maintenance and operational support across the organization.

You will evaluate incoming work orders, troubleshoot remotely, determine resolutions, and coordinate service dispatch when needed. You will manage a high volume of requests, create and route work orders, prioritize emergencies, and escalate complex issues to keep operations running smoothly.