Field Services Engineer – FinTech Onsite IT Support

Socket.dev; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

ECI is seeking a Field Services Engineer to deliver premier technical support to our financial services clients. You will handle desktop and light server issues, install and upgrade software, and relocate equipment while maintaining the highest standards of service and professionalism onsite and remotely.

The ideal candidate will have a computer science-related degree and 1–3 years of end-user support, with strong communication and CRM/IT management skills.

Qualifications

• College degree or related field with 1–3 years end user support experience.
• Excellent written and oral communication skills.
• Strong interpersonal skills with focus on rapport-building and listening.
• Willingness to learn and adapt in a fast-paced environment.
• Strong time management and analytical problem-solving abilities.

Responsibilities

• Deliver first-class service, advice and technical support to clients.
• Interface with high-profile financial clients onsite and via remote resources.
• Troubleshoot desktops, basic servers, and software/hardware installations.
• Perform upgrades and relocations with professional communication.
• Coordinate with vendors and internal teams to resolve issues.

Skills

Communication

Interpersonal skills

Time management

Problem-solving

Willingness to learn

Attention to detail

Rapport-building

Education

College diploma or University degree in Computer Science or related field

1–3 years of end user support

Tools

Windows 7/8/10

Office 2010-2019

VPN/Networking basics

Active Directory/Exchange

VMware/Hyper-V

Job description

ECI is seeking a Field Services Engineer to deliver premier technical support to our financial services clients. You will handle desktop and light server issues, install and upgrade software, and relocate equipment while maintaining the highest standards of service and professionalism onsite and remotely.

The ideal candidate will have a computer science-related degree and 1–3 years of end-user support, with strong communication and CRM/IT management skills.