Field Services Engineer

EOS

Pittsburgh (Allegheny County)

Hybrid

USD 75,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Tuition assistance

Job summary

A leading technology firm based in Pittsburgh is seeking a skilled Field Service Engineer to provide support during field visits, manage installations and equipment maintenance. The role requires 2-3 years of experience with a focus on electrical engineering, additive manufacturing, and excellent customer service skills. This position offers a competitive salary and various benefits including medical insurance and tuition assistance.

Qualifications

2-3 years experience in servicing industrial equipment.
Certified technician in electrical engineering technology.
Ability to work irregular shifts including evenings and weekends.
Excellent professional appearance and conduct.

Responsibilities

Install equipment at customer facilities for functionality.
Provide on-site and remote assistance for troubleshooting.
Perform preventive maintenance for customer equipment.
Submit service documentation timely and accurately.
Manage EOS service tools and spare parts inventory.

Skills

Field service experience

Electrical engineering knowledge

Additive manufacturing preparation

Product knowledge on lasers

MS Office proficiency

Effective communication skills

Ability to travel

Education

Certified technician

Tools

MAGICS

SolidWorks

Job description

This range is provided by EOS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Responsible Manager: Service Manager, Mid-Atlantic/NE

Location: Pittsburgh, Pennsylvania or 125 mile radius (Remote)

We are looking for an experienced, energic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing service and support during field visits for customer’s equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems and determining proper solutions in order to achieve outstanding customer satisfaction.

Your Mission

•Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.

•Provide on-site technical/remote assistance to help troubleshoot and repair equipment.

•Perform preventive maintenance procedures for customer’s equipment within the scheduled time.

•Timely, accurate submission of all service documentation according to EOS procedures and guidelines.

•Cooperate in projects such as training, documentation, and exhibition installations.

•Work closely with 2nd Level Support to ensure local install base is maintained to company standards.

•Communicate and maintain service records and field service reports.

•Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.

Your Talents

•Minimum 2-3 years of experience in servicing industrial equipment.

•Certified technician or skilled worker in electrical engineering technology.

•Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.

•Thorough product knowledge on industrial lasers and axis motion systems.

•Skilled in using written, oral, schematic and diagram engineering instructions.

•Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS-

Office).

•Availability to work irregular shifts, including evenings and weekends.

•Ability to work independently as well as within a team.

•Professional appearance and conduct, with good communication skills.

•Willingness to travel extensively, including international travel.

•Preform any other duties as assigned.

•Valid driver’s license and passport.

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.

Seniority level