Field Service Engineer, Northeast

Mondeadditif; Novi (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

EOS is seeking an experienced On-site Field Service Engineer for the Northeast region. The role involves installing, diagnosing, and servicing industrial equipment at customer facilities to ensure full functionality.

You will perform preventive maintenance, document service activities, and collaborate on training and installations. The successful candidate will travel as needed and coordinate with support teams to maintain high customer satisfaction.

Qualifications

• 2-3 years experience servicing industrial equipment.
• Experience with on-site installation of equipment.
• Ability to diagnose and repair mechanical/electrical issues.

Responsibilities

• Install equipment at customer facilities and verify full functionality.
• Provide on-site or remote troubleshooting and repairs.
• Perform preventive maintenance within schedule.
• Submit service documentation per EOS procedures.
• Assist in training, documentation, and installations.
• Coordinate with 2nd Level Support to maintain base.
• Maintain service records and reports.
• Manage service tools and asset inventory.

Skills

Field service experience

Team collaboration

Willingness to travel

Customer service

Education

Certified technician or electrical engineering tech

Tools

MAGICS

SolidWorks

Job description

Title: Field Service Engineer, Northeast

Responsible Manager: SCCT Service Manager, Northeast

Location: Devens, Massachusetts

Note: This position is for an On-site Field Service Engineer. However, if the assignment should end, the position would then revert to a Field Service Engineer role where travel is required. We are looking for an experienced, energetic and motivated On-site Service Engineer to join our team. As a On-site Service Engineer, you will be responsible for providing service and support for local customers’ equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems, and determining proper solutions in order to achieve outstanding customer satisfaction.

Your Mission

• Installation of equipment at customer’s facility to ensure full functionality accordingEOS specifications.
• Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventative maintenance procedures for customer’s equipment within thescheduled time.
• Timely, accurate submission of all service documentation according to EOS proceduresand guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local installation base is maintained tocompany standards.
• Communicate and maintain service records and service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory ofcompany assigned assets.

Your Talents

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel, including international travel.
• Valid driver’s license and passport.

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.