Field Service Engineer, Northeast

Eos Na; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Job summary

A global leader in industrial manufacturing is seeking a motivated Field Service Engineer for the Northeast region. The role involves installation and service support for equipment, requiring a technician with at least 2-3 years of relevant experience. Ideal candidates will have knowledge in electrical engineering and additive manufacturing. The position offers opportunities for both local and potential international travel within a diverse and inclusive work environment.

Qualifications

• Minimum 2-3 years of experience in servicing industrial equipment.
• Experience in additive manufacturing data preparation.
• Availability to work irregular shifts, including evenings and weekends.

Responsibilities

• Provide service and support for local customers’ equipment.
• Installation of equipment at customer’s facility.
• Timely submission of all service documentation.

Skills

Industrial equipment servicing

Electrical engineering technology

Additive manufacturing data preparation

Product knowledge on industrial lasers

PC-configuration and MS-Windows

Team collaboration

Good communication skills

Education

Certified technician or skilled worker

Tools

MAGICS

SolidWorks

Job description

Note: This position is for an On-site Field Service Engineer. However, if the assignment should end, the position would then revert to a Field Service Engineer role where travel is required. We are looking for an experienced, energetic and motivated On-site Service Engineer to join our team. As a On-site Service Engineer, you will be responsible for providing service and support for local customers’ equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems, and determining proper solutions in order to achieve outstanding customer satisfaction.Your Mission•Installation of equipment at customer’s facility to ensure full functionality according toEOS specifications. •Provide on-site technical/remote assistance to help troubleshoot and repair equipment. •Perform preventative maintenance procedures for customer’s equipment within thescheduled time. •Timely, accurate submission of all service documentation according to EOS proceduresand guidelines. •Cooperate in projects such as training, documentation, and exhibition installations. •Work closely with 2nd Level Support to ensure local installation base is maintained tocompany standards. •Communicate and maintain service records and service reports. •Manage EOS service tools and spare parts inventory to ensure accurate inventory ofcompany assigned assets.Your Talents•Minimum 2-3 years of experience in servicing industrial equipment. •Certified technician or skilled worker in electrical engineering technology. •Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks. •Thorough product knowledge on industrial lasers and axis motion systems. •Skilled in using written, oral, schematic and diagram engineering instructions. •Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office). •Availability to work irregular shifts, including evenings and weekends. •Ability to work independently as well as within a team. •Professional appearance and conduct, with good communication skills.• Willingness to travel, including international travel. • Valid driver’s license and passport.Our VisionOver 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN**Our Vision**:Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing. Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us. EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.Title: Field Service Engineer, Northeast Responsible Manager: SCCT Service Manager, Northeast Location: Devens, Massachusetts