Field Service Engineer

Dormont Manufacturing Co; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Dormont Manufacturing Co is seeking an experienced Field Service Engineer in Atlanta. The role involves installation, repair, and maintenance of industrial equipment, requiring 2-3 years of relevant experience.

The ideal candidate will be certified in electrical engineering technology and knowledgeable in additive manufacturing. Strong communication and troubleshooting skills are essential, as well as a willingness to travel extensively for the role.

Qualifications

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.

Responsibilities

• Installation of equipment at customer’s facility to ensure full functionality.
• Provide on-site technical/remote assistance to troubleshoot and repair equipment.
• Perform preventive maintenance procedures for customer’s equipment.

Skills

Experience in servicing industrial equipment

Technical troubleshooting

Knowledge of electrical engineering technology

Proficient in MAGICS and/or SolidWorks

Understanding of industrial lasers and motion systems

Computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS-Office)

Good communication skills

Ability to work independently and in a team

Education

Certified technician in electrical engineering technology

Job description

Title: Field Service Engineer

Responsible Manager: Service Manager, SE/WEST

Location: Atlanta

We are looking for an experienced, energic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing service and support during field visits for customer’s equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems and determining proper solutions in order to achieve outstanding customer satisfaction.

Your Mission

• Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
• Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventive maintenance procedures for customer’s equipment within the scheduled time.
• Timely, accurate submission of all service documentation according to EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
• Communicate and maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.

Your Talents

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.