Field Service Engineer

Service Express

Pittsburgh (Allegheny County)

On-site

USD 38,572 - 59,236

Full time

14 days+

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Benefits offered by this job

Comprehensive training program

Paid volunteer hours

401k match

Job summary

A leading tech service provider is looking for a Field Service Engineer in Pittsburgh, PA. This role involves maintenance and repair of data center hardware, with a focus on delivering exceptional customer service. Candidates should have strong troubleshooting skills and be available for on-call support. The position offers a flexible work environment, comprehensive training, and benefits starting from day one.

Qualifications

Strong troubleshooting skills with a basic knowledge of computer hardware.
Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching.

Responsibilities

Perform maintenance and repairs on data center hardware.
Travel to customer sites to troubleshoot and resolve technical issues.
Communicate with confidence to ensure customers feel supported.

Skills

Troubleshooting skills

Basic knowledge of computer hardware

Availability for on-call rotation

Tools

A+ certification

Server Plus certification

Job description

4 days ago Be among the first 25 applicants

Enjoys solving challenging technical problems?
Is passionate about working hands-on with computer hardware?
Feels energized in a collaborative team environment?

You may be interested in theField Service Engineer position that we have available! It’s an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction.

This role requires driving to different customer sites within a 100-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you’ll also participate in periodic training and occasional out-of-state travel.

What you'll do:

Customer Service

Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
Travel to customer sites to troubleshoot and resolve technical issues
Provide exceptional service by responding quickly and efficiently to customer needs
Communicate with confidence to ensure customers feel supported and their concerns are addressed
Identify and proactively escalate potential technical issues
Assist with data center relocations and inventory audits

Technical Knowledge

Interpret maintenance manuals and collaborate with engineers to resolve complex issues
Troubleshoot technical problems efficiently while managing multiple tasks
Stay updated on industry advancements through training and certification programs
Serve as a technical expert during sales calls when needed
Document and share resolutions to improve team knowledge and efficiency

Account Management

Prepare thorough audits and maintain documentation of service calls
Proactively analyze and prepare for service calls to ensure quick and effective solutions
Maintain accurate records of service activities, expenses, and customer interactions
Collaborate with internal teams including purchasing, operations, and sales

What we're looking for:

Strong troubleshooting skills with at least a basic knowledge of computer hardware
Availability for on-call rotation to support customer needs
Prior field service experience is a plus but not required
A+ and/or Server Plus certifications preferred but not required
Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching

What we offer you:

Workplace flexibility that empowers you
Comprehensive training program – we hire the will and train the skill!
Access to best-in-class support teams
Opportunities for personal growth & career advancement
Paid volunteer hours & your birthday off
Multiple health insurance offerings starting on day one
401k match to help you plan for the future
$28-$43/hour based on experience

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Seniority level