Field Service Engineer, Northeast Region

EOS; New Hampshire; On-site; USD 70,000 - 85,000; Full time

Job summary

A global manufacturing technology company seeks an experienced Field Service Engineer to provide service and support during field visits for customer equipment. You will ensure on-site installation, repair, and maintenance of equipment, with responsibilities including preventative maintenance, documentation, and cooperation in projects. The ideal candidate has 2-3 years of experience in servicing industrial equipment, strong technical skills, and a willingness to travel extensively.

Qualifications

• 2-3 years of experience in servicing industrial equipment.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
• Availability to work irregular shifts including evenings and weekends.
• Valid driver’s license and passport.

Responsibilities

• Installation of equipment at customer’s facility.
• Provide on-site technical assistance for troubleshooting.
• Perform preventative maintenance for customer’s equipment.
• Timely submission of all service documentation.

Skills

Servicing industrial equipment

Electrical engineering technology

Additive manufacturing data preparation

Communication skills

Computer knowledge

Ability to work independently

Willingness to travel

Education

Certified technician or skilled worker

Job description

Title: Field Service Engineer (Metals), Northeast Responsible

Manager: Service Manager, Northeast

We are looking for an experienced, energetic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing service and support during field visits for customer’s equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems, and determining proper solutions in order to achieve outstanding customer satisfaction.

Your Mission

• Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
• Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventative maintenance procedures for customer’s equipment within the scheduled time.
• Timely, accurate submission of all service documentation according to EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
• Communicate and maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.

Your Talents

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to

Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of

manufacturing for over 30 years. We work globally networked and prefer to think outside the box

– and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to

disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a

work environment that is built on empathy, respect, and fairness. We are ALL IN.