Field Services Customer Support Specialist

Invitation Homes LP; Sandy Springs (GA); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

Paid time off

401k with matching

Casual dress

Job summary

Invitation Homes is seeking a Customer Service Representative – Field Services to provide administrative support, handle resident communications, and coordinate maintenance solutions in a fast-paced environment in Sandy Springs, GA. You will monitor dashboards, manage daily schedules for technicians, and act as the first point of contact for resident concerns.

The role emphasizes strong organizational and communication skills, with experience in customer service or admin functions.

Qualifications

• High school Diploma or GED.
• Proven experience in customer service or administrative functions.
• Experience in the property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
• Performing other duties as assigned

Skills

Customer service

Communication skills

Organization

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Field Services to provide administrative support, handle resident communications, and coordinate maintenance solutions in a fast-paced environment in Sandy Springs, GA. You will monitor dashboards, manage daily schedules for technicians, and act as the first point of contact for resident concerns.

The role emphasizes strong organizational and communication skills, with experience in customer service or admin functions.