Field Services Customer Support Specialist

Invitation Homes; Tempe (AZ); On-site; USD 51,291,000 - 88,913,000; Full time

Benefits offered by this job

Annual bonus program

Health insurance

Paid time off

401(k) with company matching

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes in Tempe, AZ, is seeking a Customer Service Representative – Field Services to provide administrative support, coordinate maintenance activities, and respond to resident needs in a fast-paced environment.

You will monitor dashboards, schedule technicians, approve work orders within limits, and assist in utilities coordination and evictions as needed. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Proven experience in customer service or administrative functions.
• Experience in property management or maintenance helpful.
• Excellent organizational skills with attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action.
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing.
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner.
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal.
• Performing other duties as assigned.

Skills

Customer service

Administrative support

Organizational skills

Verbal and written communication

Conflict resolution

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes in Tempe, AZ, is seeking a Customer Service Representative – Field Services to provide administrative support, coordinate maintenance activities, and respond to resident needs in a fast-paced environment.

You will monitor dashboards, schedule technicians, approve work orders within limits, and assist in utilities coordination and evictions as needed. Strong communication and organizational skills are essential.