Field Services & Customer Support Specialist

DHL Express, Inc.; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Incentives

401K Match

Health Benefits

Tuition Reimbursement

Paid Time Off

Paid Leave

Employee Discounts

Work-Life Program

Training Opportunities

Job summary

DHL Express is seeking a Customer Service Associate to provide frontline support in our Service Center, handling calls, visitors, and billing queries.

You will coordinate shipment tracking, liaise with Sales/Service, assist with sorting, loading, documentation, and daily pickup planning.

A high school degree and strong communication are required; familiarity with MS Office and ability to pass security checks (FAA/TSA/CBP) is essential.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service or related field.
• Strong communication skills, both oral and written.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Customer Service

Strong Communication

Background Checks

MS Office

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

DHL Express is seeking a Customer Service Associate to provide frontline support in our Service Center, handling calls, visitors, and billing queries.

You will coordinate shipment tracking, liaise with Sales/Service, assist with sorting, loading, documentation, and daily pickup planning.

A high school degree and strong communication are required; familiarity with MS Office and ability to pass security checks (FAA/TSA/CBP) is essential.