Field Services & Customer Support Specialist

Deutsche Post; Phoenix (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount Program

Work-Life Program

Job summary

DHL Express seeks a customer service professional for its Phoenix Service Center. The role involves handling inquiries, resolving billing issues, and coordinating shipment tracking to ensure smooth operations.

The position requires strong communication skills, a high school diploma, and proficiency with Microsoft Office. You will interact with Sales/Service teams and support daily pick-up and documentation tasks.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office products (Outlook, Excel, Word).

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading, shipment processing and documentation.

Skills

Customer service experience

Strong communication skills

Education

High School Degree or Equivalent

Tools

Outlook

Excel

Word

Job description

DHL Express seeks a customer service professional for its Phoenix Service Center. The role involves handling inquiries, resolving billing issues, and coordinating shipment tracking to ensure smooth operations.

The position requires strong communication skills, a high school diploma, and proficiency with Microsoft Office. You will interact with Sales/Service teams and support daily pick-up and documentation tasks.