Field Services Consultant: Software Deployments & Training

Fortra; United States; Remote; CAD 75,000 - 100,000; Full time

Job summary

Fortra is seeking a collaborative Professional Services Consultant to deploy our software solutions in the field, working closely with customers and cross-functional teams. The role involves extensive travel and occasional delivery of formal training sessions to customers and partners, ensuring project success and high customer satisfaction.

You will demonstrate technical mastery, develop integrations, collect requirements, and support projects from onsite and remote locations, with emphasis on

Qualifications

• 2–3 years of experience in consulting, customer success, services coordination, support, or training.
• Excellent communication skills with both technical and non-technical audiences.
• Proactive, adaptable, and receptive to feedback.
• Proficiency in English to interact with non-French speaking customers, employees and partners.

Responsibilities

• Demonstrate technical mastery of at least one product or specialized field skill; APIs integration, or security delivery.
• Develop custom scripts, utilities, or integrations to fulfill customer needs.
• Collect infrastructure requirements and create deployment procedures for interoperability.
• Deliver services and support onsite and remotely; provide timely status updates to customers and teams.
• Troubleshoot technical issues to resolve customer problems and escalate when needed.
• Assist PMO in defining project scope, goals, and deliverables; report progress.
• Support Services revenue by maintaining 65% billable utilization.
• Perform other duties as assigned.

Skills

Communication skills

Problem-solving

Troubleshooting

Stakeholder management

English proficiency

Job description

Fortra is seeking a collaborative Professional Services Consultant to deploy our software solutions in the field, working closely with customers and cross-functional teams. The role involves extensive travel and occasional delivery of formal training sessions to customers and partners, ensuring project success and high customer satisfaction.

You will demonstrate technical mastery, develop integrations, collect requirements, and support projects from onsite and remote locations, with emphasis on