Field Services

TekWissen LLC; Joplin (MO); On-site; USD 80,000 - 110,000; Full time

Job summary

TekWissen Group is seeking an experienced Field Services professional for the onsite desktop support role in Joplin, MO. This 6-month temporary assignment requires diagnosing complex hardware and OS incidents, deploying standardized images, and coordinating with service desk and network teams to ensure reliable workstation performance.

You will administer endpoint management, apply patches, monitor health dashboards, and document procedures for knowledge sharing.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 8–10 years of desktop support or systems engineering in enterprise environments.
• Advanced proficiency in workstation OS, endpoint configuration and user profile management.
• Experience with software distribution, patch management and inventory across large user bases.
• Knowledge of endpoint protection, encryption policies and related security practices.
• Familiarity with scripting or automation for desktop tasks to improve efficiency.
• Clear communication with technical and nontechnical stakeholders about incidents and remediation.
• Willingness to work in an on-site office environment in Joplin, MO.

Responsibilities

• Deliver advanced desktop support on site by diagnosing hardware and OS incidents.
• Coordinate remote troubleshooting sessions to address software issues.
• Implement standardized desktop images and configuration baselines.
• Administer endpoint management to deploy software, patches and configurations.
• Monitor desktop health via dashboards and logs and propose improvements.
• Collaborate with service desk to handle escalations and guide resolutions.
• Document desktop procedures and resolution steps for knowledge sharing.
• Perform root cause analysis and remediation actions for recurring issues.
• Coordinate with network and application teams to validate connectivity and performance.
• Execute asset management tasks for workstation lifecycle and inventory.
• Support security initiatives and remediation of vulnerabilities identified internally.
• Engage with business users to optimize configurations and productivity.
• Evaluate new desktop tools and automation opportunities to streamline processes.

Skills

Desktop Support

Endpoint Management Platforms

Desktop Patching

Communication

Scripting

Education

Bachelor's degree or equivalent IT experience

Tools

Enterprise endpoint management platforms

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Title: Field Services
Location: Joplin, MO
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

• Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction.
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and to restore workstation functionality in a timely manner.
• Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening and compliance with organizational technology policies.
• Administer endpoint management platforms to deploy software packages, patches and configuration updates with minimal disruption to business operations.
• Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long term stability.
• Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first contact effectiveness.
• Document desktop procedures, knowledge articles and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents.
• Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload.
• Coordinate with network and application teams to validate that endpoint configurations support connectivity, security and application performance requirements.
• Execute asset management tasks such as workstation lifecycle tracking, hardware validation and software license verification to maintain accurate inventory records.
• Support security initiatives by applying endpoint security controls, running compliance checks and assisting in remediation of vulnerabilities identified through internal assessments.
• Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience.
• Participate in continuous improvement activities by evaluating new desktop tools, frameworks and automation opportunities that can streamline support processes and reduce manual effort.

Qualifications:

• Possess a bachelor's degree or equivalent experience in information technology, computer science or a related discipline with a strong focus on infrastructure and systems support.
• Demonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processes.
• Exhibit advanced proficiency in workstation operating systems, endpoint configuration, user profile management and desktop application support with emphasis on reliability and usability.
• Show applied experience with enterprise endpoint management platforms for software distribution, patch management, inventory and policy enforcement across large user bases.
• Display practical knowledge of security fundamentals including endpoint protection tools, encryption policies and compliance practices related to workstation environments.
• Bring familiarity with scripting or automation approaches for desktop tasks such as log collection, configuration changes or basic remediation workflows to enhance operational efficiency.
• Communicate clearly with technical and nontechnical stakeholders by explaining incident status, remediation steps and preventive recommendations in an accessible and respectful manner.
• Adapt effectively to a work from office environment by providing in person support, managing walk up requests and coordinating closely with on site teams for timely issue resolution.

Years of Experience:

• 9 Years of Experience

What are the top 3 skills required for this role:

• Desktop Support
• Endpoint Management Platforms to Deploy Software Packages
• Desktop Patching

TekWissen Group is an equal opportunity employer supporting workforce diversity.