Field Service Technologist: Precision Print Systems

swissQprint; Dundee Township (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

SwissQprint America is seeking a proactive field service technologist to install, commission, maintain, and repair SwissQprint UV LED printers across the United States. The role requires frequent travel and hands-on mechanical/electrical work, with on-site duties in Elgin, IL and occasional remote support.

You will collaborate with 2nd-level support and Swiss engineering to drive product improvements, manage service documentation, and pursue ongoing technical qualification growth.

Qualifications

• Strong mechanical and electrical foundation; printer installation/service experience is a plus.
• Willingness to relocate or live near facilities; valid driver’s license.
• Clear written and verbal communication; professional, customer-friendly tone.
• Live near our facilities or be willing/able to relocate; distant travel will be required.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Travel across the U.S. 40%-75% to install, commission, maintain, and repair swissQprint systems.
• Own your itinerary—book and manage travel; keep rewards/points.
• Provide remote hotline assistance via phone, email, and tools like TeamViewer when not on site.
• Restore trade-in equipment and keep demo printers show-ready at our Elgin, IL location.
• Work closely with 2nd-level support and engineering teams in Switzerland to drive product improvements.
• Handle service documentation and other administrative steps ensuring seamless processes and reporting.
• Pursue continual learning to maintain and expand your technical qualifications.

Skills

Customer focus

Interpersonal skills

Time management

Relocation willingness

Driver's license

Tools

Mechanical troubleshooting

Electrical diagnostics

Electrical troubleshooting

Industrial automation troubleshooting

Maintenance and repair

Industrial electrical experience

Field service readiness

MS Word

Excel

Outlook

Job description

SwissQprint America is seeking a proactive field service technologist to install, commission, maintain, and repair SwissQprint UV LED printers across the United States. The role requires frequent travel and hands-on mechanical/electrical work, with on-site duties in Elgin, IL and occasional remote support.

You will collaborate with 2nd-level support and Swiss engineering to drive product improvements, manage service documentation, and pursue ongoing technical qualification growth.