Digital Print Workflow & Materials Specialist

swissQprint; Dundee Township (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Safe Harbor 401(k)

Covered travel expenses plus per diem

Competitive wages

Job summary

swissQprint is seeking a technically adept trainer to empower customers across the U.S. and Canada. You will lead on-press training, diagnose issues, and demonstrate printer capabilities, ensuring reliable production and high-quality proofs.

The role requires hands-on teaching, strong communication, and independence while supporting sales and field service. West Dundee, IL base with regular travel and equipment care responsibilities.

Qualifications

• Strong customer-facing communication and collaboration skills.
• Willingness to travel within the U.S. and Canada up to ~30%.
• Experience with prepress tools and RIP workflows preferred.
• Demonstrated ability to train and support print production teams.

Responsibilities

• Guide operators through hands-on training across the U.S. and Canada.
• Provide technical input to support sales opportunities.
• Develop deep expertise on swissQprint devices and environments.
• Troubleshoot issues via phone, email, and remote access.
• Produce customer-ready samples and run live demonstrations.

Skills

Customer focus

Communication

Teamwork

Time management

Problem solving

Tools

Illustrator

Photoshop

InDesign

RIP software

Microsoft Office

Job description

Are you the person others call when a substrate won’t behave, color drifts, or a RIP setting needs untangling? At swissQprint, you’ll turn those challenges into teachable moments—showing customers how to get the most from precision UV LED flatbed and roll-to-roll systems while producing proof-worthy samples that win projects.

Role mission

Equip customers to achieve reliable, repeatable, and exceptional results. You’ll combine hands‑on training, sharp troubleshooting, and thoughtful material testing to elevate every install, demo, and production floor you touch.

What you’ll do

• Guide operators through practical, on‑press training across the U.S. and Canada.
• Support the Sales team with credible, timely technical input that advances deals.
• Build deep expertise in swissQprint devices and their operating environments.
• Resolve issues via phone, email, and remote‑access tools—clearly and efficiently.
• Test media and produce customer‑ready samples for qualification and evaluation.
• Run compelling demonstrations that highlight swissQprint capabilities.
• Care for demo equipment and assist with trade show logistics and booth support.
• Complete application‑related admin and reporting with accuracy.
• Maintain tidy, safe work areas in our facility and at customer locations.
• Pursue continuous learning to keep your credentials current.
• Act in alignment with our values every day.

About you

You’re naturally curious, technically adept, eager to learn and to teach, and energized by collaborative, customer‑facing work. You take pride in being dependable, adaptable, and professional.

Where and how you’ll work

• Employment type: Full‑time
• Base: West Dundee, IL (Chicago region)
• Travel: Approximately 10%–30% on a regular basis within the U.S. and Canada
• Logistics: You book your own travel and may retain earned rewards points

Rewards and support

• Competitive wages
• Medical, dental, vision, and life insurance
• Safe Harbor 401(k)
• Covered travel expenses plus per diem

Competencies we value

• Customer focus—anticipate needs and exceed expectations
• Resiliency—bounce back quickly and stay composed
• Interpersonal skills—connect, listen, and communicate effectively
• Time and priority management—organize, prioritize, deliver
• Personal accountability—own decisions and outcomes
• Teamwork—partner well to achieve objectives

Preferred qualifications

• Prepress know-how and tools (Illustrator, Photoshop, InDesign, or similar)
• RIP software familiarity and understanding of color/RIP processes
• Experience in print production environments
• Strong written and verbal communication; customer‑facing confidence
• Proven team contributor
• Living near West Dundee, IL, or willing/able to relocate
• Valid driver’s license; eligible to travel to Canada
• Solid computing skills with Microsoft Word, Excel, Outlook, PowerPoint, and Teams

How we work

We’re committed to helping clients succeed with service and support that represent our brand—integrity, quality, teamwork, and a habit of going the extra mile.

Our guiding principles

• Elevate: collaborate readily; treat everyone with respect; encourage and coach; embrace healthy challenge; deliver results that matter.
• Exceed: stay close to customer needs; produce superior-quality work; anticipate and solve issues early; drive improvements; remain fully committed.
• Energize: bring a positive mindset; act with integrity; strengthen team spirit; earn customer praise; meet or surpass goals.
• Champion: learn continuously; adapt with agility; align to strategic priorities; take initiative—see it, own it, do it; stay resilient.
• Unite: remove silos; communicate transparently; build strong relationships; resolve conflicts constructively; celebrate shared wins.

Technical proficiency

• Digital printing
• Color management
• Flatbed printers
• ISO 12647
• RIP software
• UV inkjet

Primary platform

• swissQprint