Large-Format Printer Installation & Service Specialist

swissQprint; Elgin (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

swissQprint is looking for a skilled technician to install and service high-precision UV LED printers across the U.S. This full-time role based in Elgin, IL requires mechanical aptitude and strong communication skills, with regular travel involved.

Your work will directly impact customer productivity and satisfaction, making you a vital part of our success. A valid driver's license and readiness to collaborate with engineering teams in Switzerland are essential.

Qualifications

• Experience installing or servicing printers preferred.
• Professional written and verbal communication skills.
• Live near Elgin, IL or be willing and able to relocate.

Responsibilities

• Install, commission, and service UV printers across the U.S.
• Provide remote hotline support when not on the road.
• Collaborate with support and engineering teams in Switzerland.

Skills

Mechanical and electrical aptitude

Communication skills

Team-oriented mindset

Mechanical troubleshooting

Electrical diagnostics and repair

Field service readiness

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Build customer success through best-in-class service

At swissQprint America, delivering exceptional experiences is a core value. Our customers rely on us to keep their high-precision UV LED printers running at peak performance. Join a team that values integrity, quality, and going above and beyond.

Role snapshot

• Install, commission, and service UV flatbed and roll-to-roll printers across the U.S.
• Provide remote hotline support when not on the road (phone, email, TeamViewer)
• Refurbish trade-in systems and maintain demo printers at our Elgin, IL facility
• Collaborate with 2nd-level support and engineering in Switzerland to enhance performance
• Complete service-related administrative tasks and reporting
• Pursue continuous learning to maintain and expand technical credentials

Location & travel

• Full-time role based in Elgin, IL
• Regular travel: approximately 40%–75%
• Arrange your own travel; keep any rewards points or benefits earned

Core competencies

• Customer focus: Anticipate and meet customer needs
• Resiliency: Recover quickly from setbacks
• Interpersonal excellence: Communicate clearly and build rapport
• Time & priority management: Organize and execute effectively
• Accountability: Own your results
• Teamwork: Collaborate to achieve shared goals

Qualifications

• Mechanical and electrical aptitude (strong foundation required)
• Experience installing/servicing printers preferred
• Professional written and verbal communication skills
• Team-oriented mindset
• Live near Elgin, IL or be willing and able to relocate
• Valid driver’s license
• Proficient with Microsoft Word, Excel, and Outlook

Hands‑on skill set

• Mechanical troubleshooting
• Electrical diagnostics and repair
• Electrical troubleshooting
• Industrial automation troubleshooting
• Maintenance and repair of complex equipment
• Industrial electrical experience
• Field service readiness

Why this role matters

Every installation and service visit directly impacts customer productivity and satisfaction. In this role, you’ll be the trusted expert who ensures swissQprint systems perform flawlessly—and you’ll help shape future improvements alongside our Swiss engineering teams.