Field Service Technician: Printer Installations & Support

Durst Image Technology; Newark (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Hybrid and Roll to Roll printers. The Service Technician installs and services printers to delight customers and supports product enhancements.

You will train customers, diagnose and repair issues, provide remote and onsite service, and log calls in Salesforce. Travel up to 75% across the USA and Canada; strong mechanical, electrical and communication skills required; high school diploma and a valid driver’s

Qualifications

• Heavy, industrial equipment maintenance knowledge/experience.
• Installation/support experience onsite as field tech/engineer.
• Willingness to travel up to 75% of the time across USA and Canada, with occasional weekend work.
• Excellent communication and customer service skills.
• Strong mechanical and electrical troubleshooting abilities.
• Proficient computer skills; experience with Salesforce.
• High school diploma or equivalent; valid driver's license.
• Pre-employment drug and criminal background checks.

Responsibilities

• Install and service printers to the delight of customers.
• Train Vanguard customers on how to operate our printers.
• Diagnose, repair and solve issues via remote support or onsite service.
• Support sales activities by passing information/opportunities to Sales.
• Provide remote support for our customer service 1-800 line.
• Document service calls including materials and resolutions in Salesforce.
• Communicate effectively with all stakeholders to direct activities that support and deliver on commitments.

Skills

Mechanical aptitude

Electrical troubleshooting

Communication skills

Computer skills

Driver license

Education

High school diploma or equivalent

Associates degree (nice-to-have)

Tools

Salesforce

Multimeters

Schematics reading

Job description

Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Hybrid and Roll to Roll printers. The Service Technician installs and services printers to delight customers and supports product enhancements.

You will train customers, diagnose and repair issues, provide remote and onsite service, and log calls in Salesforce. Travel up to 75% across the USA and Canada; strong mechanical, electrical and communication skills required; high school diploma and a valid driver’s