Digital Print Workflow & Materials Specialist

Torrey Holistics; West Dundee (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Covered travel expenses

Per diem

Job summary

swissQprint in West Dundee, IL, is looking for a Digital Print Workflow & Materials Specialist to provide exceptional training and support to customers. You'll guide operators through hands-on training while resolving technical challenges via phone and email.

The ideal candidate should possess a strong understanding of print production, customer communication skills, and a focus on delivering top-notch service.

Qualifications

• Experience in print production environments.
• Strong written and verbal communication skills.
• Proven ability to connect and communicate effectively with customers.

Responsibilities

• Guide operators through hands-on training across the U.S. and Canada.
• Support Sales team with technical input.
• Resolve issues via phone, email, and remote-access tools.

Skills

Prepress knowledge

Customer focus

Color management

Digital printing

Communication skills

Tools

Illustrator

Photoshop

InDesign

RIP software

Microsoft Office

Job description

Digital Print Workflow & Materials SpecialistAre you the person others call when a substrate won’t behave, color drifts, or a RIP setting needs untangling? At swissQprint, you’ll turn those challenges into teachable moments—showing customers how to get the most from precision UV LED flatbed and roll-to-roll systems while producing proof-worthy samples that win projects.Role missionEquip customers to achieve reliable, repeatable, and exceptional results. You’ll combine hands-on training, sharp troubleshooting, and thoughtful material testing to elevate every install, demo, and production floor you touch.What you’ll doGuide operators through practical, on-press training across the U.S. and Canada.Support the Sales team with credible, timely technical input that advances deals.Build deep expertise in swissQprint devices and their operating environments.Resolve issues via phone, email, and remote-access tools—clearly and efficiently.Test media and produce customer-ready samples for qualification and evaluation.Run compelling demonstrations that highlight swissQprint capabilities.Care for demo equipment and assist with trade show logistics and booth support.Complete application-related admin and reporting with accuracy.Maintain tidy, safe work areas in our facility and at customer locations.Pursue continuous learning to keep your credentials current.Act in alignment with our values every day.About youYou’re naturally curious, technically adept, eager to learn and to teach, and energized by collaborative, customer-facing work. You take pride in being dependable, adaptable, and professional.Where and how you’ll workEmployment type: Full-timeBase: West Dundee, IL (Chicago region)Travel: Approximately 10%–30% on a regular basis within the U.S. and CanadaLogistics: You book your own travel and may retain earned rewards pointsRewards and supportCompetitive wagesMedical, dental, vision, and life insuranceSafe Harbor 401(k)Covered travel expenses plus per diemCompetencies we valueCustomer focus—anticipate needs and exceed expectationsResiliency—bounce back quickly and stay composedInterpersonal skills—connect, listen, and communicate effectivelyTime and priority management—organize, prioritize, deliverPersonal accountability—own decisions and outcomesTeamwork—partner well to achieve objectivesPreferred qualificationsPrepress know-how and tools (Illustrator, Photoshop, InDesign, or similar)RIP software familiarity and understanding of color/RIP processesExperience in print production environmentsStrong written and verbal communication; customer-facing confidenceProven team contributorLiving near West Dundee, IL, or willing/able to relocateValid driver’s license; eligible to travel to CanadaSolid computing skills with Microsoft Word, Excel, Outlook, PowerPoint, and TeamsHow we workWe’re committed to helping clients succeed with service and support that represent our brand—integrity, quality, teamwork, and a habit of going the extra mile.Our guiding principlesElevate: collaborate readily; treat everyone with respect; encourage and coach; embrace healthy challenge; deliver results that matter.Exceed: stay close to customer needs; produce superior-quality work; anticipate and solve issues early; drive improvements; remain fully committed.Energize: bring a positive mindset; act with integrity; strengthen team spirit; earn customer praise; meet or surpass goals.Champion: learn continuously; adapt with agility; align to strategic priorities; take initiative—see it, own it, do it; stay resilient.Unite: remove silos; communicate transparently; build strong relationships; resolve conflicts constructively; celebrate shared wins.Technical proficiencyDigital printingColor managementFlatbed printersISO 12647RIP softwareUV inkjetPrimary platformswissQprintApply nowSend your resume to [e-mail]. We’re excited to hear from you.