Field Service Technician – Water Heating & Equipment

A. O. Smith Corporation; Tucson (AZ); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

Retirement savings plan

Disability programs

Tuition assistance

Job summary

A. O. Smith Corporation is seeking a regional field service professional to cover customer sites across the Tucson area.

The role focuses on servicing and repairing water heating equipment, delivering salt, and supporting dealers with technical and customer service tasks. Qualified candidates will have a High School Diploma, 5+ years’ related experience, and proficiency in Microsoft Office, Salesforce and SAP.

Qualifications

• High School Diploma is required.
• 5+ years of related work experience or training.
• Proficiency with Microsoft Office, Salesforce and SAP.
• Strong customer service experience.
• Understanding of local, state, and national codes/regulations.
• Ability to work independently and in a team to meet deadlines.

Responsibilities

• Regional field service responsibilities including customer site visits.
• Defusing tense situations and maintaining relationships.
• Servicing and repairing equipment, delivering salt, dealer support, and customer service support.

Skills

Customer service

Teamwork

Code/regulation knowledge

Computer proficiency

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Salesforce

SAP

Job description

A. O. Smith Corporation is seeking a regional field service professional to cover customer sites across the Tucson area.

The role focuses on servicing and repairing water heating equipment, delivering salt, and supporting dealers with technical and customer service tasks. Qualified candidates will have a High School Diploma, 5+ years’ related experience, and proficiency in Microsoft Office, Salesforce and SAP.