Service Technician

A. O. Smith Corp.; Tucson (AZ); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement security savings plan

Tuition assistance

Job summary

A.O. Smith Corp. is seeking a Regional Field Service professional in Tucson, AZ, responsible for customer visits, equipment servicing, and customer support.

The role emphasizes maintaining relationships and ensuring service quality for water heating equipment within a broad service area. The ideal candidate has 5+ years in field service, strong computer skills (Microsoft Office, Salesforce, SAP), and the ability to work both independently and with a team.

Qualifications

• High School Diploma required.
• 5+ years of related work experience or training.
• Proficiency with Microsoft Office, SalesForce, SAP.
• Strong customer service experience.
• Knowledge of local, state, and national codes.
• Ability to work independently and in a team.
• Understanding of water supply systems and piping.

Responsibilities

• Perform customer site visits as part of regional field service.
• Defuse tense situations and maintain customer relationships.
• Service, repair, and deliver salt; provide dealer support.
• Provide customer service support and compliance with codes.

Skills

Microsoft Office

SalesForce

SAP

Customer service

Education

High School Diploma

Associates degree in related field (preferred)

Tools

PLC

Building Integration Systems

Job description

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Date: Sep 22, 2026

Location(s): Tucson, AZ, US, 85714

Business Unit: NAWT

Workplace Setting: Onsite

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Regional field service responsibility which includes but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

Responsibilities

Qualifications

• High School Diploma
• 5+ years of related work experience or training.
• Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.
• Proficient customer service experience.
• Possess a general understanding of local, state, and national codes / regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Additional Qualifications:

• Associates degree in related, preferred
• Field HVAC/Plumbing/Mechanical related experience preferred
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market: Tucson
Job Segment: Wastewater, Water Treatment, ERP, HVAC, SAP, Engineering, Technology, Operations