Field Service Technician: Water Treatment & Equipment

A. O. Smith Corporation; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement savings plan

Short- and long-term disability plans

Tuition assistance

Job summary

A. O. Smith Corporation is seeking a regional field service professional to perform maintenance and repairs on water treatment equipment, deliver salt, and provide customer service support across the Oshkosh area.

This onsite role focuses on maintaining relationships and ensuring service excellence for residential and commercial systems. The ideal candidate has 5+ years of related experience, strong computer skills (MS Office, Salesforce, SAP), and a proactive, customer-focused mindset.

Qualifications

• High School Diploma required.
• 5+ years related work experience or training.
• Proficiency with Microsoft Office, Salesforce, SAP.
• Strong customer service skills.
• Knowledge of local, state, and national codes/regulations.

Responsibilities

• Complete Maintenance and repairs on residential and commercial water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record unit data and test water conditions on each and every service call.
• Maintain customer relationships and provide answers during the course of service calls and salt deliveries.
• Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.
• Provide written and verbal reports of service calls that incorporate the complete understanding of a Water System.
• Communicate with management, sales and customer service to resolve customer complaints.
• Travel in company vehicle in order to support and maintain service area.
• Maintain service vehicle inventory.
• Monday sales calls to ten Oshkosh area plumbers for orders of units, parts, salt, filters etc.
• Deliver units, parts, salt, filters etc. to Oshkosh area plumbers every Tuesday.
• Provide service assistance to customers via telephone contact.
• Add service call photos to CRM
• Take in salt deliveries and unload into warehouse via forklift.
• Understanding of CRM scheduling and MAS sales order entry.
• Sign and receive orders from water right.
• Removal of rental equipment when needed.
• Basic shop duties such as cleaning and building maintenance.
• Provide assistance to other departments as needed.
• Perform any other activities as needed or as directed.

Skills

Microsoft Office

SalesForce

SAP

Customer service

Education

High School Diploma

Associates degree in related field (preferred)

Job description

A. O. Smith Corporation is seeking a regional field service professional to perform maintenance and repairs on water treatment equipment, deliver salt, and provide customer service support across the Oshkosh area.

This onsite role focuses on maintaining relationships and ensuring service excellence for residential and commercial systems. The ideal candidate has 5+ years of related experience, strong computer skills (MS Office, Salesforce, SAP), and a proactive, customer-focused mindset.