Onsite Regional Field Service Technician – Water Systems

A. O. Smith Corp.; Tucson (AZ); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement security savings plan

Tuition assistance

Job summary

A.O. Smith Corp. is seeking a Regional Field Service professional in Tucson, AZ, responsible for customer visits, equipment servicing, and customer support.

The role emphasizes maintaining relationships and ensuring service quality for water heating equipment within a broad service area. The ideal candidate has 5+ years in field service, strong computer skills (Microsoft Office, Salesforce, SAP), and the ability to work both independently and with a team.

Qualifications

• High School Diploma required.
• 5+ years of related work experience or training.
• Proficiency with Microsoft Office, SalesForce, SAP.
• Strong customer service experience.
• Knowledge of local, state, and national codes.
• Ability to work independently and in a team.
• Understanding of water supply systems and piping.

Responsibilities

• Perform customer site visits as part of regional field service.
• Defuse tense situations and maintain customer relationships.
• Service, repair, and deliver salt; provide dealer support.
• Provide customer service support and compliance with codes.

Skills

Microsoft Office

SalesForce

SAP

Customer service

Education

High School Diploma

Associates degree in related field (preferred)

Tools

PLC

Building Integration Systems

Job description

A.O. Smith Corp. is seeking a Regional Field Service professional in Tucson, AZ, responsible for customer visits, equipment servicing, and customer support.

The role emphasizes maintaining relationships and ensuring service quality for water heating equipment within a broad service area. The ideal candidate has 5+ years in field service, strong computer skills (Microsoft Office, Salesforce, SAP), and the ability to work both independently and with a team.