Residential Water Treatment Field Technician

A. O. Smith Corp.; West Palm Beach (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement security savings plan

Short- and long-term disability

Tuition assistance

Job summary

A.O. Smith West Palm Beach office is seeking a Residential/Commercial Service Technician to perform maintenance, repair, and salt deliveries for water treatment equipment.

The role emphasizes independent work, reliable driving, and strong customer communication on service calls and within CRM systems. The candidate should be mechanically minded, able to learn quickly, and maintain relationships with customers while meeting company standards and safety requirements.

Qualifications

• High School Degree required. Associate’s degree in a technical related field preferred.
• Minimum of 4 years related work experience.
• Insurable driving record.
• Ability to lift 50lbs consistently throughout the day.
• Successful completion of pre-employment screenings, including DOT requirements.
• HVAC/Plumbing/Mechanical related experience preferred.
• Proficiency with computers and programs, specifically Microsoft Office software.
• Proficient customer service experience.
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.
• Possess a general understanding of local, state, and national codes / regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Responsibilities

• Complete maintenance and repairs on residential and commercial water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record unit data and test water conditions on every service call.
• Maintain customer relationships and provide answers during service calls and salt deliveries.
• Provide written and verbal reports of service calls that include understanding of a Water System.
• Travel in company vehicle to support and maintain service area.
• Maintain service vehicle inventory.
• Provide service assistance to customers via telephone contact.
• Add service call photos to CRM
• Understanding of CRM scheduling and MAS sales order entry.

Skills

Physical ability to lift 50 lbs

Independence & teamwork

Driving safety

Customer service

Control Systems (PLCs)

Education

High School Degree

Technical Associate degree (preferred)

Tools

Microsoft Office

Job description

A.O. Smith West Palm Beach office is seeking a Residential/Commercial Service Technician to perform maintenance, repair, and salt deliveries for water treatment equipment.

The role emphasizes independent work, reliable driving, and strong customer communication on service calls and within CRM systems. The candidate should be mechanically minded, able to learn quickly, and maintain relationships with customers while meeting company standards and safety requirements.