Field Service Technician - Washington DC or Virginia

Imaging Business Machines, LLC.; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Imaging Business Machines, LLC. is seeking a Field Service Technician to service ImageTrac scanners in Washington, DC or Virginia.

You will maintain mechanical/electronic knowledge, provide on-site technical support, and respond to customer needs within contracted hours. The role requires an associate degree in electronics or mechanical engineering (or equivalent experience) and involves after-hours dispatches, asset management, and opportunities to identify sales or service opportunities for

Qualifications

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience.

Responsibilities

• Maintains thorough knowledge of ImageTrac mechanical and electronic functions.
• Provides effective, timely and competent technical support to customers.
• Arrives at customer sites within contracted response times.
• Manages company assets (tools, documentation, software, IP) responsibly.
• Strives for the highest level of customer satisfaction at all times.
• Maintains knowledge of SoftTrac, Docnetics and IBML software.
• Follows the call flow for all incident activity.
• Ensures timely return of RMA parts per procedures.
• Tests all work to meet IBML quality standards.
• Meets all scheduled deadlines.
• Available for dispatches during and after normal business hours as contracts dictate.
• Analyzes customer processes for opportunities for IBML software sales or services.
• Maintains knowledge of PCs associated with all IBML equipment.
• May be required to submit to criminal/background checks.

Education

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Job description

Field Service Technician - Washington DC or Virginia

Job Category: Field Service

Requisition Number: FIELD001735

• Posted : August 12, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Washington, DC
Washington, DC, USA

Description

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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