Field Service Technician - Sioux Falls, SD or St. Cloud, MN

Imaging Business Machines, LLC; Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain in-depth knowledge of ImageTrac hardware and software. You will provide timely support to customers and respond to dispatches within contracted hours, including after-hours as needed.

Responsibilities include on-site service at customer locations, asset management, ensuring quality workmanship, and identifying opportunities for IBML software sales or services.

Qualifications

• Associates degree in electronics and/or mechanical engineering or equivalent work experience.
• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions.
• Provides effective, timely, and competent technical support to customers.
• Be available for dispatches within contracted hours and after-hours as needed.

Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions.
• Provides effective, timely and competent technical support to customers.
• Arrives at customer sites within the contracted response times.
• Ensures proper management of company assets (tools, documentation, software, IP).
• Strives to maintain the highest level of customer satisfaction.
• Maintains knowledge of SoftTrac, Docnetics and IBML software.
• Follows call flow for incident activity.
• Returns RMA parts timely per procedures.
• Tests all work to IBML quality standards.
• Meets all scheduled deadlines.
• Available for dispatches during and after normal business hours.
• Analyzes customer processes for IBML sales opportunities.
• Maintains knowledge of PCs for IBML equipment.

Skills

Mechanical knowledge

Electronic knowledge

Technical support

Customer communications

Education

Associate degree in electronics or mechanical engineering

Job description

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.