Field Service Technician - Pittsburgh, PA

Imaging Business Machines, LLC.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Imaging Business Machines, LLC. in Pittsburgh, PA is seeking a Field Service Technician to maintain and repair ImageTrac scanners. You will diagnose mechanical and electronic issues, travel to customer sites, and respond within contracted times while protecting company assets.

The role requires an associate degree in electronics or mechanical engineering (or equivalent experience). You will service SoftTrac and IBML software, test work, and aim for high customer satisfaction, with after-hours

Qualifications

• Associate degree in electronics and/or mechanical engineering or equivalent work experience.
• Experience in field service for imaging hardware is a plus.

Responsibilities

• Maintains knowledge of all ImageTrac mechanical and electronic functions.
• Provides effective, timely technical support to customers.
• Arrives at customer sites within contracted response times.
• Manages company assets (tools, documentation, software, IP).
• Maintains the highest level of customer satisfaction.
• Maintains knowledge of SoftTrac, Docnetics and IBML software.
• Follows the call flow for incident activity.
• Returns RMA parts promptly per procedures.
• Tests all work to ensure IBML quality standards.
• Meets all scheduled deadlines.
• Available for dispatch during and after hours as required.
• Analyzes customer processes for IBML software sales opportunities.
• Maintains knowledge of PCs used with IBML equipment.
• May undergo criminal/background checks for governmental work.

Education

Associates degree in electronics and/or mechanical engineering

Job description

Field Service Technician - Pittsburgh, PA

Job Category: Field Service

Requisition Number: FIELD001737

• Posted : August 17, 2026
• Full-Time
• Remote

Locations

Showing 1 location

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. The Field Service Technician shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

ROLE AND RESPONSIBILITIES

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

ADDITIONAL NOTES

Qualifications

Skills

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Education

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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