Field Service Technician - Washington DC or Virginia

Imaging Business Machines, LLC; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Imaging Business Machines, LLC is seeking a Field Service Technician to maintain and repair all generations of the ImageTrac scanner. You will diagnose mechanical and electronic issues and provide timely on-site service at customer sites.

The role requires availability for dispatches outside normal hours, strong problem-solving skills, and careful testing to IBML quality standards. An associate degree in electronics or mechanical engineering or equivalent experience is preferred.

Qualifications

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience.

Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions.
• Provides effective, timely and competent technical support assistance to customers.
• Arrives at customer sites within the contracted response times.
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.).
• Strives to ensure the highest level of customer satisfaction is maintained at all times.
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software.
• Properly follows the call flow for all incident activity.
• Ensures that RMA parts are returned in a timely manner and according to current procedures.
• Properly tests all work performed to make sure it meets the quality expected of IBML.
• Meets all scheduled deadlines.
• Be available for dispatches during and after normal business hours as dictated by current contracts.
• Analyze customer operational processes for possible opportunities for IBML software sales or services.
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment.
• You may be required to submit to criminal/background checks for governmental customer services.

Education

Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Job description

The Field Service Technician is responsible for maintaining a thorough working knowledge of all aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanner. He/She shall maintain availability for dispatches to customer sites based on contracted hours, during and after regular business hours as needed.

Role and Responsibilities

• Maintains thorough knowledge of all ImageTrac mechanical and electronic functions
• Provides effective, timely and competent technical support assistance to customers
• Arrives at customer sites within the contracted response times
• Ensures proper management and control of all company assets (tools, documentation, software, intellectual property, etc.)
• Strives to ensure the highest level of customer satisfaction is maintained at all times
• Maintain a working knowledge of SoftTrac, Docnetics and all IBML proprietary software
• Properly follows the call flow for all incident activity
• Ensures that RMA parts are returned in a timely manner and according to current procedures
• Properly tests all work performed to make sure it meets the quality expected of IBML
• Meets all scheduled deadlines
• Be available for dispatches during and after normal business hours as dictated by current contracts
• Analyze customer operational processes for possible opportunities for IBML software sales or services
• Maintain a working knowledge of PCs that are associated with all generations of ibml equipment
• You may be required to submit to criminal/background checks for governmental customer services.

Preferred Skills, Qualifications and Education Requirements

• Associates level degree in electronics and/or mechanical engineering or equivalent work experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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