Field Service Technician Trainee

ABB Schweiz AG; Town of Texas (WI); Remote; USD 50,000 - 70,000; Full time

Job summary

ABB is seeking a Field Service Technician Trainee to support Demand Field Service in Process Automation. This role involves working closely with customers, performing maintenance, troubleshooting, and ensuring efficient plant operations while adhering to safety standards. Ideal candidates will have relevant education or experience, effective communication skills, and a commitment to excellence.

Benefits

ABB relocation assistance

Qualifications

• Minimum 1 year of relevant experience or equivalent education.
• Willingness to maintain overnight travel of up to 80%.
• Fluent English speaker and valid driver’s license required.

Responsibilities

• Perform service in accordance with ABB standard processes and safety guidelines.
• Troubleshoot low complexity tasks related to distributed control systems.
• Communicate effectively with site stakeholders to meet service expectations.

Skills

Effective communication

Problem solving

Teamwork

Customer focus

Professionalism

Education

Associates Degree preferred

High school degree with military technical training

Job description

Field Service Technician Trainee

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

18

This position reports to

Regional Service Manager - South

Your role and responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Demand Field Service Technician Trainees perform service in accordance with ABB standard processes, quality standards, and safety guidelines. You will work closely with customers and other ABB teams, acting as the technical point of contact while delivering quality service. As a Demand Field Service Technician Trainee in Greater Houston, TX, or Lake Charles to Baton Rouge, LA, you will be required to work independently and as part of a team based on customer and contract requirements. The work model for this role is: #LI - Remote. This role contributes to the Process Automation Energy Industries Division in Houston, TX, or Baton Rouge, LA area. Your main responsibilities will include:• Providing site service to ensure safe and efficient plant operation utilizing the ABB Symphony+ or 800xA Distributed Control System.• Handling all periodic, routine, preventive maintenance, and shutdown support as part of your role (additional support from ABB Technical and Advanced Services will be provided where applicable).• Troubleshooting low complexity tasks related to distributed control system hardware and software issues, managing technical support requests to optimize system performance.• Maintaining customer database logs for each call and support provided.• Suggesting ABB solutions to enhance system performance and expand scope of value-added services to existing contracts.• Communicating effectively with all site stakeholders to ensure contracted services meet or exceed expectations.• Responding to customer questions, issues, and inquiries with accuracy and timeliness, and maintaining a follow-up system to ensure the effectiveness of technical advice.• Supporting projects involving hardware and software upgrades, system modifications, and additions, both online and offline.

Team Dynamics

You will join a dynamic, talented, and high-performing team where you can thrive.

Qualifications for the role

• Associates Degree preferred, or high school degree with comparable military technical training. Minimum 1 year of relevant experience, or a combination of education and experience demonstrating accomplishments will be considered.
• Willingness to maintain overnight travel of up to 80%.
• Development during traineeship to provide outstanding field support for ABB Symphony+ or 800xA Distributed Control System.
• ABB relocation assistance will be provided if needed to other locations in the South.
• Demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and professionalism.
• Fluent English speaker and valid driver’s license required.
• Legal work authorization to work in the US for ABB is required.

More about us

The Energy Industries Division serves sectors including hydrocarbons, chemicals, pharmaceuticals, power generation, and water. It offers integrated solutions to automate, digitalize, and electrify operations, supporting traditional industries in decarbonization efforts. The division also promotes the development and scaling of renewable energy models. With over 50 years of expertise, it delivers solutions to improve energy, process, and production efficiency, reduce risks and operational costs, and minimize waste throughout the plant lifecycle. We value diversity and encourage applications from all backgrounds. Visit www.abb.com to learn more about our global impact. ABB is an Equal Employment Opportunity and Affirmative Action employer, providing consideration without regard to sex, gender identity, expression, sexual orientation, marital status, citizenship, age, race, ethnicity, religion, national origin, pregnancy, disability, veteran status, or other protected characteristics. For more information on your rights, visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Applicants may request to review the plan of a particular ABB facility or request accommodations if needed by contacting HR representatives at 1-888-694-7762 or [e-mail]. Resumes and applications are accepted through our career site at ABB.com.