Associate Demand Field Service Technician Trainee

ABB Schweiz AG; Town of Texas (WI); Remote; USD 50,000 - 70,000; Full time

Job summary

ABB Schweiz AG is seeking an Associate Demand Field Service Technician Trainee to join their Process Automation Energy Industries Service team. This role involves providing technical support and service to customers, ensuring efficient operations of ABB's control systems. The ideal candidate will have an Associate's Degree or equivalent experience, strong communication skills, and a willingness to travel. Join a dynamic team dedicated to creating sustainable solutions and empowering individuals.

Benefits

ABB relocation assistance

Qualifications

• Minimum 1 year of relevant experience or a combination of education and experience.
• Willingness to travel overnight up to 80%.
• Fluent English speaker with a valid driver’s license.

Responsibilities

• Providing site service to ensure safe and efficient plant operation.
• Performing routine maintenance and troubleshooting control system issues.
• Maintaining customer database and communicating with stakeholders.

Skills

Effective communication

Problem-solving

Teamwork

Customer focus

Professionalism

Education

Associate's Degree or high school diploma with military technical training

Job description

Associate Demand Field Service Technician Trainee

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

18

This position reports to

Regional Service Manager - South

Your role and responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Demand Field Service Technician Trainees perform service in accordance with ABB standard processes, quality standards, and safety guidelines. You will work closely with customers and other ABB teams, acting as the technical point of contact while delivering quality service. The role is based in Greater Houston, TX or Lake Charles to Baton Rouge, LA, and requires the ability to work independently and as part of a team, depending on customer and contract requirements. The work model is: #LI - Remote.

This role contributes to the Process Automation Energy Industries Division in the Houston, TX, or Baton Rouge, LA area. Your main responsibilities include:

1. Providing site service to ensure safe and efficient plant operation utilizing ABB Symphony+ or 800xA Distributed Control System.
2. Performing all periodic, routine, preventive maintenance, and shutdown support as part of your role (additional support from ABB Technical and Advanced Services will be provided when applicable).
3. Troubleshooting low-complexity tasks related to distributed control system hardware and software issues, and managing technical support requests to optimize system performance.
4. Maintaining customer database by logging each call and support provided.
5. Suggesting ABB solutions to enhance system performance and expand the scope of value-added services.
6. Communicating effectively with all site stakeholders to ensure contracted services meet or exceed expectations.
7. Responding to customer questions, issues, and inquiries with accuracy and timeliness, and following up to ensure technical advice was effective.
8. Supporting projects for hardware and software upgrades, system modifications, and additions, both online and offline.

You will join a dynamic, talented, and high-performing team where you can thrive.

Qualifications for the role

• Associate's Degree preferred, or high school diploma with comparable military technical training. Minimum 1 year of relevant experience or a combination of education and experience will be considered.
• Willingness to travel overnight up to 80%.
• Development and mentorship in providing field service support for ABB Symphony+ or 800xA Distributed Control System.
• ABB relocation assistance available within the South region if needed.
• Demonstrated commitment to excellence, effective communication, problem-solving, teamwork, customer focus, and professionalism.
• Fluent English speaker and valid driver’s license.
• Legal work authorization to work in the US for ABB.

More about us

The Energy Industries Division serves sectors such as hydrocarbons, chemicals, pharmaceuticals, power generation, and water. It automates, digitalizes, and electrifies operations, supporting traditional industries in decarbonization and renewable energy development. The division leverages data, machine learning, and AI, with over 50 years of expertise to improve energy, process, and production efficiency, reduce risks, and minimize waste. We value diversity and encourage you to apply and learn more at www.abb.com. ABB is an Equal Employment Opportunity employer, committed to diversity and inclusion, and provides accommodations for applicants with disabilities.