Field Service Technician Trainee

ABB Inc.; Baton Rouge (LA); Remote; USD 45,000 - 60,000; Full time

Job summary

ABB Inc. is seeking a Field Service Technician Trainee to join their team in Baton Rouge, LA. This role involves providing site service, troubleshooting control systems, and maintaining customer relationships. Candidates should have an Associate's Degree or equivalent experience, with a commitment to excellence and effective communication skills. This position offers opportunities for travel and professional development in a dynamic environment.

Benefits

Relocation assistance available

Development and mentorship opportunities

Qualifications

• Minimum 1 year of relevant experience or equivalent combination of education and experience.
• Willingness to travel overnight up to 80%.
• Fluent English speaker and valid driver's license.

Responsibilities

• Provide site service to ensure safe and efficient plant operation.
• Troubleshoot low-complexity issues related to hardware and software.
• Communicate effectively with all stakeholders to ensure contracted services meet expectations.

Skills

Effective communication

Problem-solving

Teamwork

Customer focus

Professionalism

Education

Associate's Degree or high school diploma with military technical training

Job description

Field Service Technician Trainee

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

This position reports to: Regional Service Manager - South

Role and Responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Demand Field Service Technician Trainees perform services following ABB standards, quality, and safety guidelines. You will collaborate closely with customers and ABB teams, acting as the technical point of contact while delivering quality service. The position is based in Greater Houston, TX or Lake Charles to Baton Rouge, LA, requiring independent and team work based on customer and contract needs.

The work model for this role is: #LI - Remote

This role contributes to the Process Automation Energy Industries Division in Houston, TX or Baton Rouge, LA area.

Main Responsibilities

• Provide site service to ensure safe and efficient plant operation utilizing ABB Symphony+ or 800xA Distributed Control System.
• Handle all periodic, routine, preventive maintenance, and shutdown support, with additional support from ABB Technical and Advanced Services as needed.
• Troubleshoot low-complexity issues related to hardware and software of distributed control systems; manage technical support requests to optimize system performance.
• Maintain customer database by logging each call and support provided.
• Suggest ABB solutions to enhance system performance and expand value-added services.
• Communicate effectively with all stakeholders to ensure contracted services meet or exceed expectations.
• Respond promptly to customer inquiries, maintaining a follow-up system to ensure the effectiveness of technical advice.
• Support hardware and software upgrade projects, system modifications, and additions, both online and offline.

Team Dynamics

You will join a dynamic, talented, and high-performing team where you can thrive.

Qualifications

• Associate's Degree preferred or high school diploma with comparable military technical training. Minimum 1 year of relevant experience or equivalent combination of education and experience.
• Willingness to travel overnight up to 80%.
• Development and mentorship to provide outstanding field service support of ABB Symphony+ or 800xA Distributed Control System.
• Relocation assistance available within the South region if necessary.
• Commitment to excellence, effective communication, problem-solving, teamwork, customer focus, and professionalism.
• Fluent English speaker and valid driver's license.
• Legal authorization to work in the US.

About Us

The Energy Industries Division serves various sectors including hydrocarbons, chemicals, pharmaceuticals, power, and water. It offers integrated solutions to automate, digitalize, and electrify operations, supporting industries' decarbonization efforts and renewable energy development. With over 50 years of expertise, the division aims to improve energy and process efficiency, reduce risks and costs, and minimize waste throughout the plant lifecycle.

We value diversity and encourage you to apply for your next career step with ABB. Learn more at www.abb.com.

Equal Opportunity Employment

ABB is an Equal Employment Opportunity and Affirmative Action employer. We consider all qualified applicants without regard to sex, gender identity, sexual orientation, marital status, citizenship, age, race, ethnicity, religion, national origin, pregnancy, disability, veteran status, or any other protected characteristic.

For more information on your EEO rights, visit EEOC. Applicants may request to review our facility plans and accommodations by contacting ABB HR at 1-888-694-7762 or [e-mail].