Field Service Technician Trainee

ABB Inc.; Houston (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the energy sector is seeking a Field Service Technician Trainee to join their team in Houston, TX. This role involves providing technical support and maintenance for ABB systems, ensuring efficient plant operations. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer service. This position offers opportunities for travel and professional development within a diverse and inclusive work environment.

Qualifications

• Minimum 1 year of relevant experience or equivalent combination of education and experience.
• Willing to travel overnight up to 80%.
• Fluent in English and possess a valid driver's license.

Responsibilities

• Provide site service to ensure safe and efficient plant operation utilizing ABB Symphony+ or 800xA systems.
• Perform periodic maintenance and troubleshoot low-complexity issues.
• Communicate effectively with all site stakeholders.

Skills

Effective communication

Problem-solving

Teamwork

Customer focus

Professionalism

Education

Associates Degree

High school diploma with military technical training

Job description

Field Service Technician Trainee

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting To

Regional Service Manager - South

Role and Responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Demand Field Service Technicians perform service in accordance with ABB standard processes, quality standards, and safety guidelines. You will work closely with customers and other ABB teams, acting as the technical point of contact while delivering quality service. This position is based in Greater Houston, TX or Lake Charles to Baton Rouge, LA and requires the ability to work independently and as part of a team based on customer and contract requirements.

The work model for this role is: #LI - Remote

This role contributes to the Process Automation Energy Industries Division in the Houston, TX or Baton Rouge, LA area.

Key Responsibilities

• Provide site service to ensure safe and efficient plant operation utilizing ABB Symphony+ or 800xA Distributed Control System.
• Perform periodic, routine, preventive maintenance, and shutdown support, with additional support from ABB Technical and Advanced Services as needed.
• Troubleshoot low-complexity issues related to distributed control system hardware and software, managing technical support requests to optimize system performance.
• Maintain customer database by logging calls and support provided.
• Suggest ABB solutions to enhance system performance and expand service scope.
• Communicate effectively with all site stakeholders to meet or exceed expectations.
• Respond promptly to customer questions and issues, maintaining a follow-up system to ensure effectiveness of technical advice.
• Support hardware and software upgrades, system modifications, and additions, both online and offline.

Qualifications

• Associates Degree preferred, or high school diploma with military technical training. Minimum 1 year of relevant experience or equivalent combination of education and experience.
• Willing to travel overnight up to 80%.
• Commitment to developing skills in providing field support for ABB Symphony+ or 800xA systems.
• Willingness to relocate within the South region if necessary; relocation assistance provided.
• Effective communication, problem-solving, teamwork, customer focus, and professionalism.
• Fluent in English and possess a valid driver's license.
• Legal authorization to work in the US.

About Us

The Energy Industries Division supports sectors like hydrocarbons, chemicals, pharmaceuticals, power, and water, focusing on automation, digitalization, and electrification. Our goal is to assist traditional industries and renewable energy initiatives in their decarbonization efforts, leveraging over 50 years of expertise to improve efficiency and reduce costs while minimizing waste. We value diversity and are committed to equal employment opportunities.

Visit www.abb.com to learn more about our solutions and impact globally. #MyABBStory