Field Service Technician Trainee

-; Houston (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

ABB is seeking a Field Service Technician Trainee to support Demand Field Service in Process Automation Energy Industries. The role involves providing technical service, performing maintenance, and ensuring customer satisfaction while traveling extensively. Ideal candidates will have a strong commitment to teamwork and effective communication, along with relevant educational qualifications.

Qualifications

• Minimum 1 year of relevant experience or equivalent education.
• Must speak fluent English and have a legal driver's license.
• Willingness to maintain overnight travel of 80%.

Responsibilities

• Perform service in accordance with ABB standard processes and safety guidelines.
• Troubleshoot low complexity tasks associated with distributed control systems.
• Maintain customer database and communicate effectively with stakeholders.

Skills

Effective communication

Problem solving

Teamwork

Customer focus

Education

Associates Degree or high-school degree with military training

Job description

Field Service Technician Trainee

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Regional Service Manager - South

Your role and responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Demand Field Service Technician Trainee's perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As a Demand Field Service Technician Trainee's in Greater Houston, TX or Lake Charles to Baton Rouge, LA you will be required to work independently and as part of a team based on customer/contract requirements. The work model for the role is: #LI - Remote This role is contributing to the Process Automation Energy Industries Division in Houston, TX or Baton Rouge, LA area. You will be mainly accountable to: • Provide site service to ensure safe and efficient plant operation utilizing the ABB Symphony+ or 800xA Distributed Control System. • All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). • Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance. • Maintain customer database by logging each call and the support provided. • Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. • Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. • Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice provided was effective. • Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line. Our team dynamics You will join a dynamic, talented, and high performing team, where you will be able to thrive.

Qualifications for the role

• Associates Degree Desired or high-school degree and comparable military technical training. Minimum 1 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
• Must be willing to maintain overnight travel of 80%.
• Your Traineeship:
• You will develop and be mentored to provide outstanding field service support of ABB Symphony+ or 800xA Distributed Control System.
• ABB relocation assistance will be provided to other location in the South if needed.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English and have a legal driver's license.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2 023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. MyBenefitsABB.com