Field Service Technician-Richmond, VA

Quality Data Systems Inc; Richmond (VA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Retirement plan with company match

Professional development

Job summary

Quality Data Systems Inc is seeking a Field Service Technician focused on Richmond, VA, with responsibilities including installation, maintenance, and repair of cash automation equipment within a 100-mile radius. The role requires troubleshooting, upgrading software/hardware, and delivering excellent customer service.

Applicants should have a high school diploma (associate degree preferred), 1+ year field service experience, and a valid driver’s license.

Qualifications

• High school diploma required; associate degree preferred.
• 1+ years of experience as a field service technician preferred.
• NCR Certification / OEM ATM/ITM certification a plus.
• People person with strong relationship-building skills.
• Self-starter with strong work ethic and ability to work independently.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Install, maintain, and repair cash automation equipment including counters, recyclers, and ATMs.
• Troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines.
• Upgrade software and hardware.
• Diagnose system issues and perform repairs.
• Perform preventative maintenance.
• Communicate effectively with QDS team members and customers.

Skills

Customer service

Problem solving

Communication

Driver's license

Education

High school diploma

Associate degree preferred

Job description

Field Service Technician – Richmond, VAAre you a hands-on problem solver who enjoys building relationships, working independently, and taking pride in doing what’s right—even when no one’s watching? At Quality Data Systems (QDS), integrity, excellence, and service are at the heart of everything we do. We’re looking for a Field Service Technician who shares these values to join our team.In this role, you’ll travel within a 100-mile radius of your home base Monday through Friday, installing, maintaining, and repairing a wide range of cash automation equipment including counters, recyclers, and ATMs. You’ll have the opportunity to build lasting relationships with our clients while delivering exceptional service and upholding the high standards that make QDS a trusted partner across the region.The individual in this position must live within 30 miles of Richmond, VA. Approved living locations include: Richmond, Ashland, Powhatan, and Chester.Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours. (Determined by territory)What You’ll Do:Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machinesUpgrade software and hardwareDiagnose system complications and perform repairsPerform preventative maintenanceCommunicate effectively with QDS team members and customersWhat We’re Looking For:Past successful candidates have had experience or backgrounds in installation or repair of cash automation equipment, office equipment, POS systems, security equipment, and electrical or HVAC backgrounds.High school diploma required; associate degree preferred1+ years of experience as a field service technician preferredNCR Certification /OEM ATM/ITM certification a plus (Hyosung, NCR, Diebold, etc.)People person! Friendly and sociable with great relationship building skills – ability to create an instant rapport with customers.Self-starter with strong work ethic and ability to work independentlyClean and neat appearanceStrong communication and relationship-building skillsAbility to prioritize travel schedule and manage time effectivelyThis position requires a valid driver’s license and clean driving recordMust pass background check and drug testBenefits:Competitive salaryHealth, dental, and vision insurance (Employee only dental and vision are free!)Generous PTO & Sick TimeChaplaincy & Employee CareRetirement plan with company matchProfessional development and growth opportunitiesAbout Us:Founded in 1983, Quality Data Systems (QDS) is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling.At QDS, our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun.We’re more than a cash automation company - we’re in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl-caliber team, and we’re looking for our next class of rising stars. Could one of them be you?Position Work Conditions & Physical Requirements:Frequent driving (up to 6–8 hours/day)Working with handsPhysical activity including standing, sitting, bending, and twistingWorking outdoors in varying weather conditionsStretching and reaching overheadLifting objects weighing up to 50-75 pounds.