Field Service Technician-Wilmington, NC

Quality Data Systems Inc; Wilmington (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement plan

Professional development

Job summary

Quality Data Systems Inc in Wilmington, NC is seeking a Field Service Technician to install, maintain, and repair cash automation equipment including ATMs, ITMs, and currency discriminators.

You will travel within a 100-mile radius of your home base Monday through Friday, performing on-site service, upgrades, and preventative maintenance while delivering excellent customer service and building lasting client relationships.

Qualifications

• High school diploma required; associate degree preferred.
• 1+ years of experience as a field service technician preferred.
• Valid driver’s license and clean driving record.
• NCR Certification/OEM ATM/ITM certification preferred.
• Ability to travel within a 100-mile radius of Wilmington, NC.

Responsibilities

• Bring live and troubleshoot ATMs, ITMs, TCRs, currency discriminators, and coin machines.
• Upgrade software and hardware.
• Diagnose system problems and perform repairs.
• Perform preventive maintenance.
• Communicate effectively with customers and QDS team.

Skills

Relationship building

Communication

Self-motivation

Time management

Education

High school diploma

Associate degree preferred

Tools

NCR/OEM ATM/ITM certification

Job description

Job Details

Job DetailsLevel: ExperiencedJob Location: Wilmington, NC - Wilmington, NCSalary Range: $19.00 - $25.00 HourlyJob Category: Installation - Maint - RepairField Service Technician– Wilmington, NC

Are you a hands-on problem solver who enjoys building relationships, working independently, and taking pride in doing what’s right—even when no one’s watching? At Quality Data Systems (QDS), integrity, excellence, and service are at the heart of everything we do. We’re looking for a Field Service Technician who shares these values to join our team.

In this role, you’ll travel within a 100-mile radius of your home base Monday through Friday, installing, maintaining, and repairing a wide range of cash automation equipment including counters, recyclers, and ATMs. You’ll have the opportunity to build lasting relationships with our clients while delivering exceptional service and upholding the high standards that make QDS a trusted partner across the region.

The individual in this position must live within 30 miles of Wilmington.Approved living locations include: Wilmington and Jacksonville.

Please note:Field Service Technicians participate in a rotating schedule ofevening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours.(Determined byterritory)

What You’ll Do:

• Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines


• Upgrade software and hardware


• Diagnosesystem complications andperformrepairs


• Perform preventative maintenance


• Communicate effectively with QDS team members and customers

What We’re Looking For:

Past successful candidates have had experience or backgrounds in installation or repair ofcash automation equipment,officeequipment, POS systems, securityequipment,andelectrical or HVAC backgrounds.

• High school diploma required; associate degree preferred


• 1+ years of experience as a field service technicianpreferred


• NCR Certification/OEM ATM/ITMcertificationaplus(Hyosung, NCR, Diebold, etc.)


• People person! Friendly and sociable with great relationship building skills –abilityto create an instant rapport with customers.


• Self-starter with strong workethicand ability to work independently


• Clean and neat appearance


• Strong communication and relationship-building skills


• Ability to prioritize travel schedule and manage time effectively


• This position requires a valid driver’s licenseandclean driving record


• Mustpass background check and drug test

Benefits:

• Competitive salary


• Health, dental, and vision insurance (Employee only dental and vision are free!)


• Generous PTO & Sick Time


• Chaplaincy & Employee Care


• Retirement plan with company match


• Professional development and growth opportunities

About Us:

Founded in 1983, QualityData Systems (QDS)is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling.

At QDS,our values are everything. We were honored as the#1 company in ValuesbyThe Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking,values-driven people find purpose, fulfillment, and fun.

We’re more than a cash automation company-we’re in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl-caliber team, and we’re looking for our next class of rising stars. Could one of them be you?

PositionWork Conditions& Physical Requirements:

• Frequent driving (up to 6–8 hours/day)


• Working with hands


• Physical activity including standing, sitting, bending, and twisting


• Working outdoors in varying weather conditions


• Stretchingand reaching overhead


• Lifting objects weighing up to 50-75 pounds