Field Service Tech: Cash Automation & On-Call Support

Quality Data Systems Inc; Richmond (VA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Retirement plan with company match

Professional development

Job summary

Quality Data Systems Inc is seeking a Field Service Technician focused on Richmond, VA, with responsibilities including installation, maintenance, and repair of cash automation equipment within a 100-mile radius. The role requires troubleshooting, upgrading software/hardware, and delivering excellent customer service.

Applicants should have a high school diploma (associate degree preferred), 1+ year field service experience, and a valid driver’s license.

Qualifications

• High school diploma required; associate degree preferred.
• 1+ years of experience as a field service technician preferred.
• NCR Certification / OEM ATM/ITM certification a plus.
• People person with strong relationship-building skills.
• Self-starter with strong work ethic and ability to work independently.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Install, maintain, and repair cash automation equipment including counters, recyclers, and ATMs.
• Troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines.
• Upgrade software and hardware.
• Diagnose system issues and perform repairs.
• Perform preventative maintenance.
• Communicate effectively with QDS team members and customers.

Skills

Customer service

Problem solving

Communication

Driver's license

Education

High school diploma

Associate degree preferred

Job description

Quality Data Systems Inc is seeking a Field Service Technician focused on Richmond, VA, with responsibilities including installation, maintenance, and repair of cash automation equipment within a 100-mile radius. The role requires troubleshooting, upgrading software/hardware, and delivering excellent customer service.

Applicants should have a high school diploma (associate degree preferred), 1+ year field service experience, and a valid driver’s license.