Field Service Technician-Wilmington, NC

Quality Data Systems; Wilmington (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

PTO & Sick Time

Chaplaincy & Employee Care

Retirement plan with company match

Professional development

Job summary

Quality Data Systems (QDS) is seeking a Field Service Technician to install, maintain, and repair cash automation equipment within a 100-mile radius of Wilmington, NC. You’ll travel Monday–Friday and support clients with a focus on service excellence and reliability.

Ideal candidates have hands-on experience with cash automation and related equipment, a strong work ethic, and the ability to work independently.

Qualifications

• High school diploma required; associate degree preferred.
• 1+ years of experience as a field service technician preferred.
• NCR Certification / OEM ATM/ITM certification a plus.
• Must have a valid driver's license and clean driving record.
• Must pass background check and drug test.

Responsibilities

• Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines.
• Upgrade software and hardware.
• Diagnose system complications and perform repairs.
• Perform preventative maintenance.
• Communicate effectively with QDS team members and customers.

Skills

People person

Strong communication

Self-starter

Education

High school diploma

Associate degree preferred

NCR/OEM ATM/ITM certification a plus

Tools

NCR Certification

ATM/ITM certification

Job description

Job DetailsLevel: Experienced Job Location: Wilmington, NC - Wilmington, NC Salary Range: $19.00 - $25.00 Hourly Job Category: Installation - Maint - Repair Field Service Technician – Wilmington, NC

Are you a hands‑on problem solver who enjoys building relationships, working independently, and taking pride in doing what’s right—even when no one’s watching? At Quality Data Systems (QDS), integrity, excellence, and service are at the heart of everything we do. We’re looking for a Field Service Technician who shares these values to join our team.

In this role, you’ll travel within a 100-mile radius of your home base Monday through Friday, installing, maintaining, and repairing a wide range of cash automation equipment including counters, recyclers, and ATMs. You’ll have the opportunity to build lasting relationships with our clients while delivering exceptional service and upholding the high standards that make QDS a trusted partner across the region.

The individual in this position must live within 30 miles of Wilmington. Approved living locations include: Wilmington and Jacksonville.

Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on‑call assignments, ensuring our clients receive timely support outside of standard business hours. (Determined by territory)

What You’ll Do:

• Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines
• Upgrade software and hardware
• Diagnose system complications and perform repairs
• Perform preventative maintenance
• Communicate effectively with QDS team members and customers

What We’re Looking For:

Past successful candidates have had experience or backgrounds in installation or repair of cash automation equipment, office equipment, POS systems, security equipment, and electrical or HVAC backgrounds.

• High school diploma required; associate degree preferred
• 1+ years of experience as a field service technician preferred
• NCR Certification / OEM ATM/ITM certification a plus (Hyosung, NCR, Diebold, etc.)
• People person! Friendly and sociable with great relationship building skills – ability to create an instant rapport with customers.
• Self-starter with strong work ethic and ability to work independently
• Clean and neat appearance
• Strong communication and relationship-building skills
• Ability to prioritize travel schedule and manage time effectively
• This position requires a valid driver’s license and clean driving record
• Must pass background check and drug test

Benefits:

• Competitive salary
• Health, dental, and vision insurance (Employee only dental and vision are free!)
• Generous PTO & Sick Time
• Chaplaincy & Employee Care
• Retirement plan with company match
• Professional development and growth opportunities

About Us:

Founded in 1983, Quality Data Systems (QDS) is proud to be a family‑owned cash automation company that specializes in helping financial institutions and retailers use the latest technology to automate cash handling.

At QDS, our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values‑driven people find purpose, fulfillment, and fun.

We’re more than a cash automation company – we’re in the people business. Through leadership development and a servant‑minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl‑caliber team, and we’re looking for our next class of rising stars. Could one of them be you?

Position Work Conditions & Physical Requirements:

• Frequent driving (up to 6–8 hours/day)
• Working with hands
• Physical activity including standing, sitting, bending, and twisting
• Working outdoors in varying weather conditions
• Stretching and reaching overhead
• Lifting objects weighing up to 50-75 pounds