Field Service Technician - Charlotte, NC

Quality Data Systems; Charlotte (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Health, dental & vision insurance

Generous PTO

Retirement plan with company match

Job summary

Quality Data Systems (QDS) is seeking an experienced Field Service Technician to install, maintain, troubleshoot, and repair cash automation equipment across the Charlotte region. You will travel within a 100-mile radius of your home base, supporting ATMs, ITMs, TCRs, and coin equipment while delivering reliable, customer-focused service.

You will join a company known for its strong culture and opportunities for professional growth, with an on-call rotation to ensure timely support outside

Qualifications

• 1+ years in ATM/cash automation or related field service.
• Experience troubleshooting electromechanical equipment.
• Knowledge of Windows, networking basics, and diagnostics.

Responsibilities

• Install, configure, and support ATMs, ITMs, TCRs, currency discriminators, and coin equipment.
• Diagnose hardware, software, networking, and peripheral issues.
• Perform preventative maintenance and equipment upgrades.
• Manage service calls and customer expectations through repair lifecycle.
• Document service activities and communicate with internal teams.
• Build relationships with customers through technical expertise and responsive service.

Skills

ATM field service experience

Troubleshooting

Customer service

Independent work

Strong communication

Driver's license

Tools

Windows OS

Hardware diagnostics

Job description

Job DetailsLevel: ExperiencedJob Location: Charlotte, NC - Charlotte, NCSalary Range: $19.00 - $25.00 HourlyJob Category: Installation - Maint - RepairField Service Technician– Charlotte, NC

Are you an experienced ATM or cash automation technician looking for an organization that values technical expertise, customer relationships, and professional growth?

Quality Data Systems (QDS) is seeking an experienced Field Service Technician to support our growing customer base throughout the region. In this role, you'll travel within a 100-mile radius of your home base Monday through Friday, leveraging your expertise to install, maintain, troubleshoot, and repair a wide variety of cash automation technologies while serving as a trusted advisor to our customers.

You'll enjoy a high degree of autonomy, work with leading technology platforms, and become part of a company known for its strong culture and commitment to doing what's right.

The individual in this position must live within 30 miles of Charlotte, NC.

Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on-call assignments, ensuring our clients receive timely support outside of standard business hours.

What You'll Do:

• Install, configure, and support ATMs, ITMs, TCRs, currency discriminators, and coin equipment
• Diagnose and resolve hardware, software, networking, and peripheral issues
• Perform preventative maintenance and equipment upgrades
• Manage service calls and customer expectations throughout the repair process
• Complete service documentation and communicate effectively with internal teams
• Build strong relationships with customers through technical expertise and responsive service

QualificationsWhat We're Looking For:

• 1+ years of ATM, ITM, TCR, cash automation, office equipment, POS, security systems, or related field service experience
• Experience troubleshooting electromechanical equipment
• Knowledge of Windows operating systems, networking fundamentals, and hardware diagnostics
• NCR, Hyosung, Diebold Nixdorf,Genmega, or other OEM certifications strongly preferred
• Strong customer service and relationship-building skills
• Ability to work independently and manage a territory effectively
• Strong problem-solving and troubleshooting abilities
• Professional appearance and communication skills
• Valid driver's license and clean driving record
• Ability to pass a background check and drug screen

Benefits:

• Competitive salary
• Health, dental, and vision insurance (Employee only dental and vision are free!)
• Generous PTO
• Chaplaincy & Employee Care
• Retirement plan with company match
• Professional development and growth opportunities

About Us:

Founded in 1983, QualityData Systems (QDS)is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling.

At QDS,our values are everything. We were honored as the#1 company in ValuesbyThe Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983,we’vebuilt a reputation for excellence by creating a workplace where hardworking,values-driven people find purpose, fulfillment, and fun.

We’remore than a cash automation company-we’rein thepeoplebusiness. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS,we’rea SuperBowl-caliber team, andwe’relooking for our next class of rising stars.Could one of them be you?

Position Work Conditions & Physical Requirements:

• Frequent driving (up to 6–8 hours/day)
• Working with hands
• Physical activity including standing, sitting, bending, and twisting
• Working outdoors in varying weather conditions
• Stretchingand reaching overhead
• Lifting objects weighing up to 50-75 pounds