Field Service Technician: Office Systems & MFPs (Travel)

Konica Minolta Business Solutions U.S.A., Inc.; Vienna (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking an Office Systems Specialist to service and repair our analog and digital copiers, facsimiles, and multifunctional devices. The role spans on-site maintenance, diagnostics, and firmware upgrades, with occasional travel to customer sites.

You will handle printing/scanning networking issues on Windows and Mac OS, install drivers, and ensure high levels of customer satisfaction through effective communication and service excellence.

Qualifications

• Experience servicing analog and digital copiers and MFPs.
• Ability to repair and maintain KM products and third-party devices (HP, Lexmark).
• Experience configuring and troubleshooting networking for printing/scanning on Windows/Mac.

Responsibilities

• Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned products (KM MFPs, printers).
• Install/de-install equipment, load drivers, upgrade firmware, and troubleshoot networking issues.

Skills

Self-motivated

Independent work

Customer communication

Diagnostics

Repairs

Networking troubleshooting

Tools

Windows OS

Mac OS

Print drivers

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking an Office Systems Specialist to service and repair our analog and digital copiers, facsimiles, and multifunctional devices. The role spans on-site maintenance, diagnostics, and firmware upgrades, with occasional travel to customer sites.

You will handle printing/scanning networking issues on Windows and Mac OS, install drivers, and ensure high levels of customer satisfaction through effective communication and service excellence.