Field Service Technician - Printer & MFD Specialist

Gordon-Flesc; Lemont (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

401(k) with match

Wellness Program

Vacation Time

Personal Time

Job summary

The Gordon Flesch Company is seeking a service technician to maintain and service printers and multifunction devices across Illinois. You will complete training, learn to work independently, and efficiently handle service calls with mobile dispatch tools.

This role emphasizes customer service, reliability, and technical skill development. A high school diploma and valid driver’s license are required, with the ability to lift up to 75 pounds.

Qualifications

• High school diploma or equivalent.
• Good organizational skills.
• Good verbal and written communication skills.
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications.
• Ability to pass drug screenings and background checks as required.
• Ability to lift 75 pounds.
• Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements.
• Access to reliable vehicle with secure storage for all company issued property.

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturer's national training facilities.
• Develop ability to work independently.
• Primarily service printers and Multi-Functional Devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Efficiently manage service call assignments based on location and priority levels.
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software.
• Provide quality customer service with both internal/external customers.
• Miscellaneous duties as assigned.

Skills

Organizational skills

Strong communication skills

Technical aptitude

Ability to lift heavy objects

Education

High school diploma

Job description

The Gordon Flesch Company is seeking a service technician to maintain and service printers and multifunction devices across Illinois. You will complete training, learn to work independently, and efficiently handle service calls with mobile dispatch tools.

This role emphasizes customer service, reliability, and technical skill development. A high school diploma and valid driver’s license are required, with the ability to lift up to 75 pounds.