Field Service Technician

Gordon-Flesc; Madison Heights (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vacation time

401(k) with match

Wellness program

Job summary

Gordon Flesch Company in Michigan seeks a service technician to maintain and repair printers and multifunction devices. You will complete manufacturer-led training, work with cutting-edge hardware, and troubleshoot connectivity and firmware issues.

The role requires strong organizational and communication skills, a valid driver's license, and the ability to lift 75 pounds. A reliable vehicle and company-issued tech are essential for daily travel and service calls.

Qualifications

• High school diploma or equivalent.
• Good organizational and communication skills.
• Proficiency with laptops, smartphones and standard software.
• Must pass drug screenings and background checks.
• Able to lift up to 75 pounds.
• Maintain valid driver's license and auto insurance.
• Access to a reliable vehicle for company property storage.

Responsibilities

• Complete technical training at company and manufacturer facilities.
• Service printers and multifunction devices.
• Troubleshoot basic print/scan connectivity issues.
• Update machine firmware as needed.
• Assist in software installations and support.
• Dispatch and close service calls using mobile software.
• Provide quality customer service to internal and external customers.

Skills

Good organizational skills

Strong verbal and written communicate

Proficient with company-provided tech

Pass drug screenings and background

Lift 75 pounds

Valid driver’s license & auto coverage

Access to reliable vehicle with secure

Education

High school diploma or equivalent

Tools

Mobile dispatching software

Job description

Career Opportunities with Gordon Flesch Company

Current job opportunities are posted here as they become available.

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strides to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Miscellaneous duties as assigned

You should have:

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds
• Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements
• Access to reliable vehicle with secure storage for all company issued property

Preferred Qualifications:

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.