Printer Field Service Technician - Independent Troubleshooter

Gordon Flesch Company; Downers Grove (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Personal Time

Vacation Time

401(k) and 401(k) match

Wellness Program

Job summary

Gordon Flesch Company in Downers Grove, IL is seeking a field service technician to service printers and multi-function devices. You will complete training, develop independence, and manage service calls with dispatch tools.

The role emphasizes equipment firmware updates, software support, and customer service across multiple sites. A valid driver’s license and ability to lift 75 pounds are required, with strong benefits on offer.

Qualifications

• High school diploma or equivalent.
• Good organizational skills.
• Good verbal and written communication skills.
• Proficient use of company-provided technology such as laptops, smartphones, and software applications.
• Ability to pass drug screenings and background checks as required.
• Ability to lift 75 pounds.
• Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements.
• Access to reliable vehicle with secure storage for all company issued property.

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturer's national training facilities.
• Develop ability to work independently.
• Primarily service printers and Multi-Functional Devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Efficiently manage service call assignments based on location and priority levels.
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software.
• Provide quality customer service with both internal/external customers.
• Miscellaneous duties as assigned.

Skills

Organizational skills

Verbal and written communication

Tech proficiency

Dependable and drug-screen ready

Physical ability 75 lbs

Valid driver's license

Reliable vehicle

Education

High school diploma or equivalent

Job description

Gordon Flesch Company in Downers Grove, IL is seeking a field service technician to service printers and multi-function devices. You will complete training, develop independence, and manage service calls with dispatch tools.

The role emphasizes equipment firmware updates, software support, and customer service across multiple sites. A valid driver’s license and ability to lift 75 pounds are required, with strong benefits on offer.