Field Service Technician - Printer & MFD Specialist

Gordon Flesch Company; Geneva (IL); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with match

Wellness program

Paid time off

Job summary

The Gordon Flesch Company is seeking a dedicated service role based in Illinois. You will complete technical training, become proficient in servicing printers and multi-functional devices, and troubleshoot connectivity issues while providing top-tier customer service.

Responsibilities include scheduling and dispatching service calls, updating firmware, and assisting with software installations. A valid driver's license and ability to lift 75 pounds are required; opportunities exist to grow

Qualifications

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds
• Maintain a valid driver’s license and appropriate auto insurance as dictated by state requirements
• Access to reliable vehicle with secure storage for all company issued property

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturer's national training facilities
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Miscellaneous duties as assigned

Skills

Good organizational skills

Good verbal and written communication

Ability to pass drug screenings and bg

Valid driver's license

Reliable vehicle access

Education

High school diploma or equivalent

Tools

Laptops

Smartphones

Job description

The Gordon Flesch Company is seeking a dedicated service role based in Illinois. You will complete technical training, become proficient in servicing printers and multi-functional devices, and troubleshoot connectivity issues while providing top-tier customer service.

Responsibilities include scheduling and dispatching service calls, updating firmware, and assisting with software installations. A valid driver's license and ability to lift 75 pounds are required; opportunities exist to grow