Printer & MFD Field Technician — Tech Skills + Benefits

Gordon Flesch Company; Lockport (IL); On-site; USD 3,184,000 - 3,720,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Personal Time

Vacation Time

401(k) with match

Wellness Program

Job summary

Gordon Flesch Company is hiring for a printer service role. You will receive training at GFC locations and manufacturer facilities, then service printers and multi-functional devices, troubleshooting connectivity, and updating firmware.

The job emphasizes independent work, reliable vehicle access, and strong customer service to internal and external clients. Medical and retirement benefits accompany a balanced work-life culture.

Qualifications

• High school diploma or equivalent required.
• Good organizational and communication skills.
• Proficient with company technology such as laptops, smartphones, and software.
• Ability to pass drug screenings and background checks.
• Ability to lift 75 pounds and maintain a valid driver’s license with vehicle access.
• Access to reliable vehicle with secure storage for company property.

Responsibilities

• Complete technical training at GFC locations and manufacturer facilities.
• Develop ability to work independently.
• Primarily service printers and Multi-Functional Devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Manage service call assignments based on location and priority.
• Dispatch/arrive/close out service calls using mobile dispatching software.
• Provide quality customer service with internal and external customers.
• Perform miscellaneous duties as assigned.

Skills

Organizational skills

Verbal communication

Written communication

Technology proficiency

Education

High school diploma or equivalent

Tools

Laptops

Smartphones

Software applications

Job description

Gordon Flesch Company is hiring for a printer service role. You will receive training at GFC locations and manufacturer facilities, then service printers and multi-functional devices, troubleshooting connectivity, and updating firmware.

The job emphasizes independent work, reliable vehicle access, and strong customer service to internal and external clients. Medical and retirement benefits accompany a balanced work-life culture.