Printer & MFD Field Tech - Growth & Benefits

Gordon-Flesc; Lockport (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Personal Time

Vacation Time

401(k) with match

Wellness Program

Job summary

The Gordon Flesch Company is seeking a Service Technician to service printers and multifunction devices, with emphasis on connectivity, firmware updates, and on-site support. Training is provided at GFC locations and manufacturer facilities; the role emphasizes independent work and excellent customer service for internal and external clients.

A high school diploma and reliable transportation are required. Starting pay ranges from $23.51 to $27 per hour, with benefits including medical, dental,

Qualifications

• High school diploma or equivalent required.
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Responsibilities

• Complete technical training at GFC locations and manufacturer facilities.
• Develop ability to work independently.
• Primarily service printers and Multi-Functional Devices.
• Become proficient in servicing assigned equipment.
• Troubleshoot basic connectivity issues (print/scan).
• Update and maintain machine firmware as needed.
• Assist in software installations and support.
• Efficiently manage service call assignments based on location and priority levels.
• Accurately dispatch/arrive/close out service calls using mobile dispatching software.
• Provide quality customer service with internal and external customers.

Skills

Organizational skills

Verbal and written communication

Education

High School Diploma or Equivalent

Tools

Laptops/Smartphones

Job description

The Gordon Flesch Company is seeking a Service Technician to service printers and multifunction devices, with emphasis on connectivity, firmware updates, and on-site support. Training is provided at GFC locations and manufacturer facilities; the role emphasizes independent work and excellent customer service for internal and external clients.

A high school diploma and reliable transportation are required. Starting pay ranges from $23.51 to $27 per hour, with benefits including medical, dental,