Field Service Technician: Power Systems & On‑Site Support

Schneider Electric; City of Newburgh (NY); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Schneider Electric is seeking a Field Service Representative to join our U.S. Services team, performing startup, repair and preventive maintenance on critical power equipment at customer sites.

The role requires reading schematics, safe practice, and strong customer service. The position includes 8 weeks of in-person training in Dallas, TX, with expenses paid, and opportunities for travel within the region.

Qualifications

• 2+ years of field service repair and customer service with UPS and related equipment.
• Ability to read blueprints and schematics.
• Strong understanding of AC and DC power and related components.
• Valid driver with safe driving and vehicle operation skills.
• NFPA-70E or OSHA experience preferred.
• Capable of lifting up to 40 pounds and performing physically demanding tasks.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment.
• Problem solving with customers, electricians, sales partners, technical support, District Service teams.
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets.
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues.
• Continuous learning and training on various products both in the field and in the classroom.
• Travel throughout the region for local customer support or countrywide travel.
• Assist senior technicians and support Project Management on larger system start-ups.
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects.
• Act on behalf of the District Service Manager to resolve operational issues as required.

Skills

Blueprints/Schematics

Electrical knowledge

Customer service

Safety practices

English proficiency

MS Office

Diagnostic skills

Education

Associate's degree or trade certification

Military training or equivalent

Tools

Test & diagnostic equipment

UPS systems knowledge

Electrical equipment knowledge

Job description

Schneider Electric is seeking a Field Service Representative to join our U.S. Services team, performing startup, repair and preventive maintenance on critical power equipment at customer sites.

The role requires reading schematics, safe practice, and strong customer service. The position includes 8 weeks of in-person training in Dallas, TX, with expenses paid, and opportunities for travel within the region.