Field Service Technician — Packaging Equipment & Training

Packsize; Charlotte (NC); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Paid Time Off

HSA/FSA

Life & Disability insurance

Employee Assistance Program (EAP)

Voluntary benefits

Job summary

Packsize is seeking a Field Service Engineer to install, configure, and maintain equipment at customer facilities. You will troubleshoot, perform routine maintenance, and train customers on product capabilities while building strong relationships with clients.

The role requires problem-solving skills, travel to various sites, and adherence to safety protocols. The company offers a comprehensive benefits package and equity in health and security for its team members.

Qualifications

• Customer service mindset and strong communication.
• Knowledge of Windows platforms.
• Knowledge of and effective use of hand tools.
• Knowledge of mechanical platforms.
• Ability to work independently with little supervision.
• Basic Microsoft Excel/Word or Google Sheets/Docs experience is helpful, but not required.
• Associates Degree, Vocational Training or equivalent experience.
• Bachelor’s Degree in a related area preferred.

Responsibilities

• Scheduling tasks at customer job sites.
• Troubleshooting issues using technical drawings and documentation.
• Performing routine maintenance and emergency services as they arise.
• Continuous learning, including customer operational processes, packaging designs, technical specifications.
• Installation of Packsize solutions and training others to use and maintain it.
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer's personnel so they will understand.
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity.

Skills

Customer service focus

Windows platforms knowledge

Independent work

Reading technical drawings

Microsoft Office / G-Suite familiarity

Education

Associates Degree or Vocational Training or equivalent

Bachelor’s Degree in related area preferred

Tools

Hand tools

Microsoft Excel

Microsoft Word

Google Sheets

Google Docs

Job description

Packsize is seeking a Field Service Engineer to install, configure, and maintain equipment at customer facilities. You will troubleshoot, perform routine maintenance, and train customers on product capabilities while building strong relationships with clients.

The role requires problem-solving skills, travel to various sites, and adherence to safety protocols. The company offers a comprehensive benefits package and equity in health and security for its team members.