Field Service Technician: Packaging Equipment & Support

Sealed Air; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Sealed Air is seeking a Field Service Technician to provide on-site troubleshooting, repair, and maintenance for Cryovac equipment at customer sites. You will train customer personnel, implement safety and operation standards, and support audits and spare parts planning.

You will analyze packaging quality issues, advise on preventative maintenance, and collaborate with sales to promote new products. Travel up to 30% and cross-functional teamwork are essential.

Qualifications

• High School Diploma or equivalent required.
• Mechanically inclined and innovative.
• Possess a valid US Driver’s License.
• Ability to travel overnight 30% of the time.
• Technical school preferred.
• Previous experience servicing Cryovac rotary and auxiliary equipment preferred.
• Professional attitude and be self motivated/directed.
• Time management, communication skills, decision making, interpersonal, computer and organizational skills.
• Computer technology experience – Email, Excel, Word, Google Apps, CRM.
• Ability to work cross functionally to achieve company goals.
• Ability to use basic hand and power tools.
• Commercial or Industrial troubleshooting, installation, servicing and programming.
• Experience in food packaging or other related experience.

Responsibilities

• Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
• Inform customers of safety regulations, technical information, modifications and improvements.
• Analyzes packaging quality and production problems to determine if equipment, material or product related.
• Advise customers in establishing preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan.
• Assists sales in supporting new products and and opportunities.
• Supporting sales and marketing with timely completion of all administrative reports.

Skills

Mechanically inclined

Willing to travel 30%+

Time management

Communication skills

Decision making

Interpersonal skills

Cross-functional teamwork

Troubleshooting

Installation

Programming

Food packaging experience

Education

High School Diploma or equivalent

Technical school

Tools

Basic hand tools

Power tools

CRM

Excel

Google Apps

Job description

Sealed Air is seeking a Field Service Technician to provide on-site troubleshooting, repair, and maintenance for Cryovac equipment at customer sites. You will train customer personnel, implement safety and operation standards, and support audits and spare parts planning.

You will analyze packaging quality issues, advise on preventative maintenance, and collaborate with sales to promote new products. Travel up to 30% and cross-functional teamwork are essential.