Technical Service & Field Support Specialist

Sealed Air Corporation

Ayer (MA)

On-site

USD 42,705 - 56,481

Full time

14 days+

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Job summary

Sealed Air is seeking a Packaging Machinery Technical Service Support Representative to diagnose and resolve issues across our protective machinery portfolio, including Autobag, InstaPak, Inflatable, Paper, B+, and Shanklin. You will support the Field Service Team, assist with triage, parts recommendations, and improving first‑time fix rates in a fast paced environment.

This role requires hands‑on engineering knowledge, strong communication, and collaboration with Engineering, Sales, and Service

Qualifications

An associate degree or technical school degree is required.
3–5 years of experience in Field Service or related roles.
Knowledge of automated and semi-automated machinery operations.
Ability to read schematics and interpret electrical diagrams.
Proficient with Windows, Office, and ERP systems.

Responsibilities

Provide clear, concise communications to customers to address technical needs with practical solutions.
Act as the customer advocate by identifying root causes and driving corrective actions.
Enter daily customer engagement data into relevant databases for trend analysis.
Support Engineering and Field Service teams on projects and product development.
Create reference materials and maintain the Technical Services Knowledge Base.
Collaborate with Training and cross-functional teams as needed.