Field Service Technician - Packaging Automation & On-Site Repair

Itape; Virginia Beach (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

IPG/Better Packages seeks a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of packaging equipment at customer locations. You will ensure equipment uptime, support production needs, and deliver hands-on mechanical and electrical service in the field.

The role requires strong customer communication, the ability to work independently, and willingness to travel up to 30% with a valid driver's license.

Qualifications

• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Perform on-site installation, repair, and preventive maintenance.
• 2) Diagnose mechanical, electrical, and minor automation issues.
• 3) Provide on-the-job training to customer maintenance teams.
• 4) Establish and execute Preventive Maintenance programs.
• 5) Assist with field testing of new products and prototypes.
• 6) Document service actions and maintain records.
• 7) Travel up to 30% and communicate effectively with customers.
• 8) Support senior technicians on complex jobs.

Skills

Electrical systems

Mechanical skills

Packaging automation

Customer service

Communication

Reading schematics

Diagnostic tools

Independent field work

Education

Associate degree in technical field

High School diploma or equivalent

Tools

Multimeters

Hand tools

Power tools

Diagnostic equipment

Microsoft Office

Job description

IPG/Better Packages seeks a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of packaging equipment at customer locations. You will ensure equipment uptime, support production needs, and deliver hands-on mechanical and electrical service in the field.

The role requires strong customer communication, the ability to work independently, and willingness to travel up to 30% with a valid driver's license.